Executive Director / General Manager

Company: Parc Communities
Location: Marietta
Posted on: May 9, 2022

Job Description:

Established in 2000, Atlanta-based Parc Communities is a premier operator of upscale, full-service senior living communities. A leader in hospitality-enriched senior living, Parc Communities specializes in developing and operating high-end independent living, assisted living and memory care properties. Featuring prime settings, innovative designs and state-of-the-art lifestyle options, Parc Communities serves residents and their families with an abiding tradition of "ladies and gentlemen serving ladies and gentlemen." This culture of service extends to our associates, making Parc Communities an employer of choice.

Since 2001, Parc at Piedmont has established itself as the premier independent and personal care senior living choice in the Marietta, East Cobb, and Roswell neighborhoods of Atlanta.
Parc at Piedmont is seeking an experienced, dynamic and compassionate Executive Director to oversee community operations and ensure the highest level of care and support is given to every resident and actively promotes company vision, mission, philosophies, and values in all daily interactions.

The General Manager is responsible for the overall management, leadership, growth, and profitability of the community in accordance with current federal, state, and local standards governing long-term care facilities. The General Manager maintains a high level of customer satisfaction, successful census and financial results. The General Manager plans, implements, and directs all aspects of community operations and fiscal activities in accordance with Parc Communities' policies and procedures and in compliance with state department of health regulations for the care, and well-being of all residents. The General Manager leads and motivates associates to provide quality care and services to residents while maintaining a high level of employee satisfaction.

*** - The health and safety of our associates and residents is our highest priority, all current and future associates must adhere to Parc Communities' COVID-19 vaccination requirement. Candidates must have received or be willing to receive the COVID-19 vaccine by date of hire. ***

QUALIFICATIONS AND REQUIREMENTS
- Bachelor's degree and minimum 5 years management experience in hospitality or long-term care preferred
- Strong leadership and communication skills. Excellent customer service and hospitality skills
- Proven business acumen
- Maintain knowledge of federal and state laws pertaining to assisted living
- Valid Georgia Driver's License with a clean driving record
- Exceptional ability to organize, prioritize and multi-task in an extremely dynamic environment
- Ability to interact and build relationships with older adults
- Ability to convey a positive and professional image to residents, family members, visitors, and associates
- Strong analytical and problem-solving skills
- Strong revenue growth experience
- Strong understanding of cost-benefit operational decision making
- Ability to create, read and decipher financial reports
- Strong computer skills
- Experience leading multi-departmental teams in a hospitality/service industry
- Strong culture building experience with a team
- Energy and enthusiasm expressed and demonstrated on a daily basis
- Desire to contribute to overall corporate objectives of being the BEST place to live and work in the Senior Industry
- Ability to deliver Best-in-Class Hospitality-Driven Service and Care

ESSENTIAL FUNCTIONS:
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- Build a solid team through effective recruiting, on-boarding, and retention of Associates
- Implement effective training and development programs at Department Head and Associate levels
- Create and maintain an atmosphere of warmth and personal interest, ensuring a positive and engaged environment throughout the community.
- Plan, develop, organize, implement, evaluate, maintain, monitor, supervise and direct all community departments and overall operations, including programs, activities, policies, and procedures and facilitate change as necessary.
- Oversee Personal Care management and service levels
- Create an environment for pride and quality among all Associates, encouraging them to their highest potential
- Conduct performance appraisals with Associates
- Carry out performance coaching, disciplinary actions and dismissal of Associates when needed
- Participate in sales and marketing activities
- Conduct lease signing with new residents prior to move-in
- Greet visitors/residents in a warm, friendly, courteous, and professional manner
- Implement approaches and services to maintain or enhance resident independence
- Serve as ex-officio member of the Resident Association
- Ensure new resident acclimation into the community utilizing the new resident on-boarding program
- Process lease renewal letters no later than six weeks prior to the expiration of their lease agreement. Use guidelines for increase policies in place at the time of renewal
- Conduct weekly and bi-weekly department head group and one-on-one meetings
- Accurately enter and update information in the community software program
- Develop and maintain documentation in resident files, and employee files, according to Parc Community standards
- Initiate meetings with those residents/families that require consultation and/or intervention with regard to their residency at a Parc community
- Assist in preparation of the financial and occupancy budgets
- Complete monthly variance reporting and improvement plans to achieve revenue and net income budgets
- Aggressively overcome negative variances in expenses
- Conduct monthly building inspections with Maintenance Director and/or Vice President of Operations to ensure that buildings, grounds, and property are maintained at the highest standard of excellence through preventative maintenance systems and programs
- Work in any department if the need arises
- Assume on-call responsibilities on a rotational basis, and assign on-call responsibilities to other employees on a rotational basis to ensure after-hours response to resident emergencies and physical plant problems
- Manage labor force to ensure that all labor dollars are within operating budget as tied to census. Monitor labor hours and overtime to ensure bi-weekly time sheets are accurate for payroll submission.
- Maintain outreach and education within the community at large, creating positive relationships and marketing opportunities.
- Establish and maintain an open-door policy and a high level of ongoing communication with residents and their families to ensure a high degree of resident satisfaction.
- Provide conflict resolution among residents, associates, and families to ensure problems are resolved in a timely and satisfactory manner. Utilize resident satisfaction survey results, staff engagement surveys and available to determine the level of resident and associate satisfaction in the community.
- Carry out other duties as assigned by the Vice President of Operations to maintain Parc Communities' operating standards, quality and continuity of services, safety of residents and security of premises
- Understand the Service Standard of "Ladies and Gentlemen Serving Ladies and Gentlemen"
- Ensure training and on-boarding of all Associates follows the established procedures
- Maintain CPR & First Aid Certification

Keywords: Parc Communities, Marietta , Executive Director / General Manager, Executive , Marietta, Georgia