Executive Director / General Manager
Company: Parc Communities
Location: Marietta
Posted on: May 9, 2022
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Job Description:
Established in 2000, Atlanta-based Parc Communities is a premier
operator of upscale, full-service senior living communities. A
leader in hospitality-enriched senior living, Parc Communities
specializes in developing and operating high-end independent
living, assisted living and memory care properties. Featuring prime
settings, innovative designs and state-of-the-art lifestyle
options, Parc Communities serves residents and their families with
an abiding tradition of "ladies and gentlemen serving ladies and
gentlemen." This culture of service extends to our associates,
making Parc Communities an employer of choice.
Since 2001, Parc at Piedmont has established itself as the premier
independent and personal care senior living choice in the Marietta,
East Cobb, and Roswell neighborhoods of Atlanta.
Parc at Piedmont is seeking an experienced, dynamic and
compassionate Executive Director to oversee community operations
and ensure the highest level of care and support is given to every
resident and actively promotes company vision, mission,
philosophies, and values in all daily interactions.
The General Manager is responsible for the overall management,
leadership, growth, and profitability of the community in
accordance with current federal, state, and local standards
governing long-term care facilities. The General Manager maintains
a high level of customer satisfaction, successful census and
financial results. The General Manager plans, implements, and
directs all aspects of community operations and fiscal activities
in accordance with Parc Communities' policies and procedures and in
compliance with state department of health regulations for the
care, and well-being of all residents. The General Manager leads
and motivates associates to provide quality care and services to
residents while maintaining a high level of employee
satisfaction.
*** - The health and safety of our associates and residents is our
highest priority, all current and future associates must adhere to
Parc Communities' COVID-19 vaccination requirement. Candidates must
have received or be willing to receive the COVID-19 vaccine by date
of hire. ***
QUALIFICATIONS AND REQUIREMENTS
- Bachelor's degree and minimum 5 years management experience in
hospitality or long-term care preferred
- Strong leadership and communication skills. Excellent customer
service and hospitality skills
- Proven business acumen
- Maintain knowledge of federal and state laws pertaining to
assisted living
- Valid Georgia Driver's License with a clean driving record
- Exceptional ability to organize, prioritize and multi-task in an
extremely dynamic environment
- Ability to interact and build relationships with older adults
- Ability to convey a positive and professional image to residents,
family members, visitors, and associates
- Strong analytical and problem-solving skills
- Strong revenue growth experience
- Strong understanding of cost-benefit operational decision
making
- Ability to create, read and decipher financial reports
- Strong computer skills
- Experience leading multi-departmental teams in a
hospitality/service industry
- Strong culture building experience with a team
- Energy and enthusiasm expressed and demonstrated on a daily
basis
- Desire to contribute to overall corporate objectives of being the
BEST place to live and work in the Senior Industry
- Ability to deliver Best-in-Class Hospitality-Driven Service and
Care
ESSENTIAL FUNCTIONS:
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- Build a solid team through effective recruiting, on-boarding, and
retention of Associates
- Implement effective training and development programs at
Department Head and Associate levels
- Create and maintain an atmosphere of warmth and personal
interest, ensuring a positive and engaged environment throughout
the community.
- Plan, develop, organize, implement, evaluate, maintain, monitor,
supervise and direct all community departments and overall
operations, including programs, activities, policies, and
procedures and facilitate change as necessary.
- Oversee Personal Care management and service levels
- Create an environment for pride and quality among all Associates,
encouraging them to their highest potential
- Conduct performance appraisals with Associates
- Carry out performance coaching, disciplinary actions and
dismissal of Associates when needed
- Participate in sales and marketing activities
- Conduct lease signing with new residents prior to move-in
- Greet visitors/residents in a warm, friendly, courteous, and
professional manner
- Implement approaches and services to maintain or enhance resident
independence
- Serve as ex-officio member of the Resident Association
- Ensure new resident acclimation into the community utilizing the
new resident on-boarding program
- Process lease renewal letters no later than six weeks prior to
the expiration of their lease agreement. Use guidelines for
increase policies in place at the time of renewal
- Conduct weekly and bi-weekly department head group and one-on-one
meetings
- Accurately enter and update information in the community software
program
- Develop and maintain documentation in resident files, and
employee files, according to Parc Community standards
- Initiate meetings with those residents/families that require
consultation and/or intervention with regard to their residency at
a Parc community
- Assist in preparation of the financial and occupancy budgets
- Complete monthly variance reporting and improvement plans to
achieve revenue and net income budgets
- Aggressively overcome negative variances in expenses
- Conduct monthly building inspections with Maintenance Director
and/or Vice President of Operations to ensure that buildings,
grounds, and property are maintained at the highest standard of
excellence through preventative maintenance systems and
programs
- Work in any department if the need arises
- Assume on-call responsibilities on a rotational basis, and assign
on-call responsibilities to other employees on a rotational basis
to ensure after-hours response to resident emergencies and physical
plant problems
- Manage labor force to ensure that all labor dollars are within
operating budget as tied to census. Monitor labor hours and
overtime to ensure bi-weekly time sheets are accurate for payroll
submission.
- Maintain outreach and education within the community at large,
creating positive relationships and marketing opportunities.
- Establish and maintain an open-door policy and a high level of
ongoing communication with residents and their families to ensure a
high degree of resident satisfaction.
- Provide conflict resolution among residents, associates, and
families to ensure problems are resolved in a timely and
satisfactory manner. Utilize resident satisfaction survey results,
staff engagement surveys and available to determine the level of
resident and associate satisfaction in the community.
- Carry out other duties as assigned by the Vice President of
Operations to maintain Parc Communities' operating standards,
quality and continuity of services, safety of residents and
security of premises
- Understand the Service Standard of "Ladies and Gentlemen Serving
Ladies and Gentlemen"
- Ensure training and on-boarding of all Associates follows the
established procedures
- Maintain CPR & First Aid Certification
Keywords: Parc Communities, Marietta , Executive Director / General Manager, Executive , Marietta, Georgia
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