Customer Service Rep
Company: Wellstar Health System, Inc.
Location: Marietta
Posted on: March 18, 2023
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Job Description:
Responsibilities
The Customer Service Representative at Wellstar Kennestone Hospital
utilizes the Standards of Gold as the foundation for all actions.
Oversees the customer service initiatives throughout facility. Acts
as a liaison among patients, families, visitors and employees.
Completes daily rounds. Assists in answering non-medical inquiries
relating to facility visit. Assists personnel in solving consumer
related problems to ensure customer satisfaction. Communicates
knowledge concerning facility/system policy and procedures to
maintain up-to-date information. Investigates customer's concerns.
Documents customer service responses. Maintains data. Reports
findings. Follows up with all parties within designated timeframe.
Works independently and continually strives to project an image of
genuine concerns and empathy towards all customers. Works with
employees to enhance individual awareness and ability to service
both internal and external customers. Assists with training. Works
closely with managers and site administrators implementing the
facilities customer service initiative. Reports to Customer Service
Manager at facility. Performs all other duties and projects as
assigned.
Work Schedule: Onsite Monday- Friday from 9:30am-6:00pm
Qualifications
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Keywords: Wellstar Health System, Inc., Marietta , Customer Service Rep, Sales , Marietta, Georgia
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