Customer Service Rep

Company: Wellstar Health System, Inc.
Location: Marietta
Posted on: March 18, 2023

Job Description:

Responsibilities

The Customer Service Representative at Wellstar Kennestone Hospital utilizes the Standards of Gold as the foundation for all actions. Oversees the customer service initiatives throughout facility. Acts as a liaison among patients, families, visitors and employees. Completes daily rounds. Assists in answering non-medical inquiries relating to facility visit. Assists personnel in solving consumer related problems to ensure customer satisfaction. Communicates knowledge concerning facility/system policy and procedures to maintain up-to-date information. Investigates customer's concerns. Documents customer service responses. Maintains data. Reports findings. Follows up with all parties within designated timeframe. Works independently and continually strives to project an image of genuine concerns and empathy towards all customers. Works with employees to enhance individual awareness and ability to service both internal and external customers. Assists with training. Works closely with managers and site administrators implementing the facilities customer service initiative. Reports to Customer Service Manager at facility. Performs all other duties and projects as assigned.

Work Schedule: Onsite Monday- Friday from 9:30am-6:00pm

Qualifications

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Keywords: Wellstar Health System, Inc., Marietta , Customer Service Rep, Sales , Marietta, Georgia