Customer Service Representative

Company: AlphaGraphics Marietta
Location: Marietta
Posted on: May 9, 2022

Job Description:

AlphaGraphics Marietta is a commercial print, graphic design and sign making company.

We work with local and national businesses on a wide range of products and services as

Responsibilities

• Gains a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing.
• Communicates with customers and/or prospects confidently via phone, email and face to face.
• Exhibits strong time management skills, detail oriented and organized
• Works well within a team environment
• From initial engagement to completion, ensures all clients have a positive business experience
• Consults with customers to help them make decisions; up sells when there are opportunities
• Reviews customer's proofs, calls customers when jobs are ready
• Creates job estimates that are prepared in a timely manner (2-4 hours), professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of Point of Sale application (PSV and PrintSpeak) to effectively create, price and communicate customer projects.
• Assists sales rep functions and inside production when requested
• Follows up on customer leads as needed
• Maintains a proactive response to potential client concerns and contacts the client before a problem is encountered
• Continuously seeks improvement through process, capabilities and technique.
  
  Qualifications:
  
  • Has a proven record of customer service, project management and sales
  • Knowledge of printing, design and signs are a plus
  • Computer savvy, enjoys production, design and technology
  • Has ability to secure and maintain customer's trust and confidence
  • Energetic, enthusiastic and curious disposition is a great fit for this position
  • Strong analytic, written and verbal skills
  • Professional appearance is required
  • Strong organizational and time-management skills
  • Knowledge of utilizing/leveraging social media, CRM
  • Project management and B2B marketing skills are helpful
    
    The employer posting this position, evaluating potential candidates and making all hiring decisions is an independently owned and operated AlphaGraphics, Inc. franchisee. If hired, Franchisee will be your employer, not AlphaGraphics, Inc. or any of its affiliates or any other franchisees.
    
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Keywords: AlphaGraphics Marietta, Marietta , Customer Service Representative, Sales , Marietta, Georgia