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Virtual Customer Support Agent

Company: SDT Consulting Solutions
Location: Marietta
Posted on: January 7, 2022

Job Description:

As a Virtual Customer Support Agent, you will be providing support to a number of clients from the comfort of your home. Support includes: coordinating roadside assistance for stranded motorists, assisting customers while preparing their tax , assisting to schedule medical appointments, answering questions after an order has been placed. SDT Consulting agents are true professionals providing world-class customer service to world class clients. We offer flexible hours with 100% autonomy.Full-time base pay for 40 hours or more per week. Part-time pay is for 25 - 39 hours per week (willingness to commit to 25 hours or more per week). ECS also includes bonuses and incentives based on hours worked. All hours/shifts are available 24 hours a day, 7 days a week including holidays. Earnings potential is $26,000 over $40,000 per year. We are expanding rapidly and we promote from within! If you are committed, reliable and offer great customer support. We are excited to offer you more growth opportunities as they become available. This is an independent contractor 1099 position. Responsibilities

  • Participating in training and certification courses
  • Providing excellent customer service by guiding and helping others with a friendly attitude
  • Using your home computer to answer inbound phone calls, video calls, and/or live chats
  • Committing to and following through on working a minimum of 25 hours per week
  • Being accountable for hours you committed to workQualifications
  • Customer experience preferred but not required. Must have excellent communication skills and positive attitude
  • Must have a quiet, dedicated work space with a desktop or laptop, headset and reliable wired high-speed internet connection
  • Must demonstrate professionalism with excellent typing, communication and computer skills
  • Must be skilled in spelling and grammar rules
  • Must be willing to submit to standard background check, drug test, technology check and voice assessment
  • Must be willing to work hard and strive for high customer satisfaction ratings
  • Must be articulate with excellent command of the English language
  • Must be 18 years old or older
  • Must have a high school degree or equivalent
  • Must be authorized to work in the US
  • Must reside in the US
  • Not eligible to residents of California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin
  • Access to smartphone for system verification required Technical Requirements
  • CPU Speed Dual-Core 2.8 GHz or better
  • Intel i5 or i7 class or AMD Phenom Ryzen or equivalent processor
  • No Atom, Celeron, Pentium, Opteron Processors
  • Minimum Hard Drive Available Space: 20 GB
  • Minimum Hard Drive Total Space: 60 GB
  • Minimum Internet Download Speed: 10 mbs
  • Minimum Internet Upload Speed: 3 mbs
  • Maximum Network Latency: 120 ms
  • Windows 10 (64bit) Operating System
  • Minimum RAM: 4 GB
  • Must have a desktop or laptop with ethernet cable connected to your computer from your router or modem
  • Incompatable devices include: Netbooks (Chromebooks, MS Surface, etc), tablets, all-in-one computers.

Keywords: SDT Consulting Solutions, Marietta , Virtual Customer Support Agent, Sales , Marietta, Georgia

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