Customer Service Rep Union- $18/hr FREE FAMILY BENEFITS
Company: YRC Freight
Posted on: May 7, 2021
Customer Service Rep Union- $18/hr FREE FAMILY BENEFITS - (
21039U ) **Primary Location** : US-GA-Marietta **Shift** : Variable
**JOB SUMMARY** Provides courteous, efficient, and timely service
to customers. Receives telephone calls, emails, chats, SMS text and
required to answer questions and resolves customer issues.
**ESSENTIAL DUTIES AND RESPONSIBILITIES** The essential duties and
responsibilities of the Customer Care Rep position are set forth
below. The duties and responsibilities are not listed in order of
importance. 1. Receives and processes customer orders, inquiries
and/or complaints covering services provided. 2. Requires analysis,
judgment and sensitivity to customer needs. 3. Provides appropriate
price quotes that fit the customer request. 4. Provides pricing,
availability and schedule information. 5. Researches and obtains
resolutions of a variety of customer complaints and issues.
**COMPETENCIES** 1. Adaptability - Maintaining effectiveness when
experiencing major changes in work responsibilities or environment
(e.g., people, processes, structure, or culture); adjusting
effectively to change by exploring the benefits, trying new
approaches, and collaborating with others to make the change
successful. 2. Building Trusting Relationships - Using appropriate
interpersonal styles to establish effective relationships with
customers and internal partners; interacting with others in a way
that promotes openness and trust and gives them confidence in one's
intentions. 3. Collaborating - Working cooperatively with others to
help a team or work group achieve its goals. 4. Communication -
Conveying information and ideas clearly and concisely to
individuals or groups in an engaging manner that help them
understand and retain the message; listening actively to others. 5.
Continuous Learning - Actively identifying new areas for learning;
regularly creating and taking advantage of learning opportunities;
using newly gained knowledge and skill on the job and learning
through their application. 6. Initiating Action - Taking prompt
action to accomplish work goals; taking action to achieve results
beyond what is required; being proactive. 7. Work Standards -
Setting high standards of performance for self and others; assuming
responsibility and accountability for successfully completing
assignments or tasks; self-imposing standards of excellence rather
than having standards imposed. **BENEFITS** + Competitive pay based
on experience **MINIMUM REQUIREMENTS** 1. High school diploma. 2.
Effective verbal, written, and interpersonal communication skills.
3. Experience using MS Office applications (Word, Outlook, and
Excel). **PREFERRED QUALIFICATIONS** 1. Prior transportation
experience. 2. Salesforce Service Cloud experience. 3. Two (2)
years or more customer service experience. **WORKING CONDITIONS**
This job operates in a professional office environment indoors.
Routinely uses standard office equipment such as computers and
phones. **PHYSICAL DEMANDS** The position requires the ability to
spend long hours sitting or standing while using office equipment
and computers. Ability to perform repetitive tasks such as typing
and keying. Occasional lifting, pushing/pulling, carrying 10 lbs of
supplies and materials is required. **Yellow Corporation, along
with all subsidiary companies, are an Equal Opportunity/Affirmative
Action Employer** **Req ID:** 21039U
Keywords: YRC Freight, Marietta , Customer Service Rep Union- $18/hr FREE FAMILY BENEFITS, Sales , Marietta, Georgia
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