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IT Support Analyst, Sr.

Company: BlueLinx Corporation
Location: Marietta
Posted on: November 21, 2022

Job Description:

Overview:
BlueLinx is growing again. - Bluelinx is looking for a Senior IT Support Analyst that can assist in our growth initiatives. - With the remarkable amount of growth that Bluelinx has had over the past 2 years, we continue to look for top end talent to join out team. - The Senior IT Support Analyst is responsible for Tier 1 and Tier 2 IT Help Desk and end user support. - -The IT Support Analyst installs, deploys and provides technical support for computer platforms, operating system software, and/or productivity tools to meet business needs. - This is a hybrid role that will have the ability to be apart of something special. - We look forward to you joining the Brand New Blue.

Responsibilities:
Maintains individual performance that meets established SLAs and OLAs on average.Assists with Tier 1 and Tier 2 level support in resolving escalated tickets and applies established documentation and troubleshooting to tickets to resolve. Assists with Tier 2 level support in root-cause analyses. - Recommends opportunities to prevent future issues. Performs root-cause analysis of new or un-documented issues. Escalates more complex issues or tickets after thoroughly following the standard operating procedures using their knowledge base.Suggest opportunities for eliminating repetitive or labor-intensive tasks through automation and scripting.Updates documentation and procedures to capture new troubleshooting steps or fixes.Manages assets, computer images, deploys computers, maintains computer "golden" images with new software or updates.May on-boards and off-board employees.Engages other technical teams to assist in resolving new issues. Pro-actively -engages with other technical teams to work on communication with users to improve user experience.Develops production support plans and documentation for new projects.Performs preventative maintenance tasks to ensure overall system healthUtilizes reporting to ensure compliance with software and operating system updates.

Qualifications:
Bachelor's Degree not required but a plus4-6 years' experience in IT Helpdesk, Service & DeliveryPerforms full range of professional work that typically requires processing and interpreting more complex, less clearly defined issuesAbility to build consensus and be appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas externally and across the organizationITIL, ITSM certifications a plusExcellent written and spoken communication skillsWindows, Office, Teams, desktop hardware (user computers, printers, monitors, etc.)Active Directory and Office 365

Keywords: BlueLinx Corporation, Marietta , IT Support Analyst, Sr., Professions , Marietta, Georgia

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