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Intermodal Dispatcher/Customer Service

Company: Alliance Shippers, Inc.
Location: Marietta
Posted on: August 1, 2022

Job Description:

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Intermodal Dispatcher/Customer Service Representative

Apply Below or Call 678-581-2320, ext. 213237

Founded in 1977, Alliance Shippers Inc. is one of North America s top privately owned global logistics and transportation service corporations.

We operate throughout the United States, Canada, Mexico and other international destinations.

Alliance Shippers Inc. offers comprehensive logistics solutions, including temperature control, intermodal, oceans and air transportation, over-the-road and freight brokerage. Our award-winning service matches the best talent, technology and transportation options to our customers exact needs.

Alliance Shippers Inc. s mission is to offer our customers premier transportation solutions and customer service throughout the world. Using our Perfect Shipment goals, we pride ourselves on improving and managing our customers logistics and supply chain needs.

Job Description
The role of the intermodal dispatcher/customer service representative is to manage the freight for a specific customer base within a team environment. This is accomplished by gaining an understanding of customer requirements as well as developing relationships with our network of carriers, while maintaining an open line of communication with the customer.

Job Responsibilities:

  • Communicate with customers, railroads, and trucking companies to schedule pick-ups and deliveries of containers and trailers
  • Track movement of containers to ensure on-time pick-up and delivery
  • Resolve any service issues by clarifying the customer s requirements, determining the cause of the problem, choosing and communicating the best solution to resolve the problem, and following up to ensure resolution
  • Prepare reports by collecting and analyzing customer/carrier information

    • Excellent communication and customer service skills
    • Knowledge of Microsoft Office (Excel and Word)
    • Ability to self-motivate and multi-task
    • Previous transportation experience preferred

      • Medical
      • Dental
      • Vision
      • 401K
        Apply Below or Call 678-581-2320, ext. 213237

Keywords: Alliance Shippers, Inc., Marietta , Intermodal Dispatcher/Customer Service, Professions , Marietta, Georgia

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