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IT Support technician/ Help desk Technician

Company: 3i People
Location: Marietta
Posted on: June 21, 2022

Job Description:

Hope you are doing good! We have a direct hire position with our direct client in the Healthcare industry. If interested, please email me your updated resume to or give me call at 678 310 1132 to proceed further. Else, if youd like to forward this opportunity to a colleague or friend, Id appreciate that very much! IT Technician (formerly IT Support Specialist)
I have 2 openings, tier 1 and tier 2.
Duration Direct HireLocation - 1090 Northchase Pkwy, Suite 150, Marietta, Georgia 30067Please let me know your expected Annual SalaryWork Nature Hybrid (2 days a week in the office 3 from home)
Salary - Please let me know your expectations. Ranges between $54K - $64K
Top five skills

  • People skills
  • Windows OS
  • MS OfficeTeams
  • Printing support
  • Active Directory experience

    JOB DESCRIPTIONThe Solution Technician is responsible for day-to-day technical support of Benevis supported locations. Under limited direction, the Solution Technicianwill perform the following job duties: Maintain exceptional customer service to all end users and internal staff. Respond to service requests and incident reports in a timely basis. Monitor the infrastructure for problems and outages and proactively resolve those issues identified. Participate in projects with high operational, tactical, technical or business impact. Maintain Service Levels (SLAs) Adherence.
    PREFERRED KNOWLEDGE & EXPERIENCE Experience with TCP/IP networks; and Internet configurations Experience with Citrix Experience with TeamViewer Experience with Mimecast Experience with Palo Alto Experience with Remedyforce Experience with Symantec Ghost software and VEEAM N+, MCSE or MCP Certifications Associates or bachelors degree Project Management AD Scripting MacBook / Apple Experience Genesys Phone System Linux OS Previous Healthcare support environment Dental Patient Management Systems (Dentrix, EagleSoft, PracticeWorks) REQUIREMENTS A+ certification Minimum 3 years working in a multi-tiered, centralized help desk environment Ability to answer and document moderate support call / e-mail volume; including, but not limited to troubleshooting laptops, terminals, desktops, printers, FAX machines, copiers, and phone systems. Microsoft AD management experience Expertise in configuring and supporting Thin Client and laptop configurations Ability to create concise, user-friendly documentation Excellent communications and customer service skills Experience supporting Microsoft Office 365 Experience supporting Microsoft Windows 7 and 10 Some lifting (less than 50 pounds) Shift Flexibility Hours of operation are 7:00am-6:00pm, Monday-Friday. Saturday shift (9:00am-2:00pm) required, approximately every 5 weeks

Keywords: 3i People, Marietta , IT Support technician/ Help desk Technician, Professions , Marietta, Georgia

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