IT Support technician/ Help desk Technician
Company: 3i People
Location: Marietta
Posted on: June 21, 2022
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Job Description:
Hello,
Hope you are doing good! We have a direct hire position with our
direct client in the Healthcare industry. If interested, please
email me your updated resume to bsameera@3ipeople.com or give me
call at 678 310 1132 to proceed further. Else, if youd like to
forward this opportunity to a colleague or friend, Id appreciate
that very much! IT Technician (formerly IT Support Specialist)
I have 2 openings, tier 1 and tier 2.
Duration Direct HireLocation - 1090 Northchase Pkwy, Suite 150,
Marietta, Georgia 30067Please let me know your expected Annual
SalaryWork Nature Hybrid (2 days a week in the office 3 from
home)
Salary - Please let me know your expectations. Ranges between $54K
- $64K
Top five skills
JOB DESCRIPTIONThe Solution Technician is responsible for
day-to-day technical support of Benevis supported locations. Under
limited direction, the Solution Technicianwill perform the
following job duties: Maintain exceptional customer service to all
end users and internal staff. Respond to service requests and
incident reports in a timely basis. Monitor the infrastructure for
problems and outages and proactively resolve those issues
identified. Participate in projects with high operational,
tactical, technical or business impact. Maintain Service Levels
(SLAs) Adherence.
PREFERRED KNOWLEDGE & EXPERIENCE Experience with TCP/IP networks;
and Internet configurations Experience with Citrix Experience with
TeamViewer Experience with Mimecast Experience with Palo Alto
Experience with Remedyforce Experience with Symantec Ghost software
and VEEAM N+, MCSE or MCP Certifications Associates or bachelors
degree Project Management AD Scripting MacBook / Apple Experience
Genesys Phone System Linux OS Previous Healthcare support
environment Dental Patient Management Systems (Dentrix, EagleSoft,
PracticeWorks) REQUIREMENTS A+ certification Minimum 3 years
working in a multi-tiered, centralized help desk environment
Ability to answer and document moderate support call / e-mail
volume; including, but not limited to troubleshooting laptops,
terminals, desktops, printers, FAX machines, copiers, and phone
systems. Microsoft AD management experience Expertise in
configuring and supporting Thin Client and laptop configurations
Ability to create concise, user-friendly documentation Excellent
communications and customer service skills Experience supporting
Microsoft Office 365 Experience supporting Microsoft Windows 7 and
10 Some lifting (less than 50 pounds) Shift Flexibility Hours of
operation are 7:00am-6:00pm, Monday-Friday. Saturday shift
(9:00am-2:00pm) required, approximately every 5 weeks
Keywords: 3i People, Marietta , IT Support technician/ Help desk Technician, Professions , Marietta, Georgia
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