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Supervisor, Customer Care

Company: XPO Logistics
Location: Marietta
Posted on: June 17, 2022

Job Description:

Solutions driven success. XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. 1st Shift, Tuesday - Saturday, 10:00am - 7:00pm As the Supervisor, Customer Care, will handle a team of Specialists, Customer Care who ensure routes and deliveries are schedule appropriately for a specific account. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of. If you're looking for a growth opportunity, join us at XPO. Pay, benefits and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan. What you'll do on a typical day:

  • Support and develop an effective and high-performance team
  • Maintain daily and weekly statistics for individual direct reports
  • Handle department results
  • Troubleshoots operational problems
  • Complete team reports as required
  • Identify and handle escalated problems and provide guidance to direct reports for resolution
  • Serve as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction.What you need to succeed at XPO:At a minimum, you'll need:
    • Bachelor's degree or equivalent related work or military experience
    • 3 years' experience in a supervisory call center role in the logistics or transportation industry
    • Experience with Microsoft Office (Outlook, Word, PowerPoint and Excel), and other business-related applications It'd be great if you also have:
      • At least 4+ years in a Call Center or Route Monitoring/Dispatch environment
      • Excellent written and verbal communication skills
      • Ability to exercise appropriate judgment, especially with upward communication regarding department or employee concernsBe part of something big. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
        The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
        Review XPO's candidate privacy statement here.

Keywords: XPO Logistics, Marietta , Supervisor, Customer Care, Professions , Marietta, Georgia

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