Supervisor, Customer Accounts

Company: XPO Logistics
Location: Marietta
Posted on: May 15, 2022

Job Description:

Solutions driven success. XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. As the Supervisor, Customer Accounts, you'll be responsible for managing a team of Specialists and Senior Specialist. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. Pay, benefits and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan. What you'll do on a typical day:

• Manage team performance in ticketing system (First Response and Resolution SLA, Survey Satisfaction Rate)
• Engage internal and external stakeholders to drive performance and process improvement
• Guide customer SOP training and update training documentation
• Manage client relationships
• Lead performance and KPI reviews with customers
• Proactively identify and resolve issues related to contractual metrics and obligations
• Goal-driven approach
• Revenue increase and cost management
• Complex data management and reporting using MS Office applications
• Key ownership of assigned tasks
• Provide cross-training and coaching to direct reports
• Staffing, Interviewing, Timecards management
• Employee performance reviews and feedback
• Completes any other tasks deemed necessary by ManagementWhat you need to succeed at XPO:At a minimum, you'll need:
  • Bachelor's degree or equivalent related work or military experience
  • Three years of relevant client support experience with increasing responsibilities
  • Intermediate to Advanced knowledge of Windows applications and Microsoft OfficeIt'd be great if you also have:
    • Bachelor's degree in Logistics/Transportation/Business
    • Account Management experience
    • Transportation/Logistics experience
    • Demonstrated ability to create complex formulas, charts and pivots in MS Excel and SharePointBe part of something big. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
      The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
      Review XPO's candidate privacy statement here.
      
      

Keywords: XPO Logistics, Marietta , Supervisor, Customer Accounts, Professions , Marietta, Georgia