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Hardware and Installation Technician

Company: Tagmarshal
Location: Marietta
Posted on: May 13, 2022

Job Description:

Tagmarshal Inc. is looking for an experienced low-voltage provisioning and hardware installation Technician who is self-motivated, enthusiastic and willing to become part of a dynamic fast growing company based in the Atlanta area. The right candidate will be computer-literate, have IT experience and 1 to 2 years' experience in low-voltage hardware configuration, installations, field maintenance and repair. -This is a technical position and only individuals with the necessary skills and experience need apply.
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Position: Hardware and Installation Technician
Commencement: Immediately
Contract: Full time
Work hours: 6:00am - 3:00pm (Flexible hours and travel as required)
Location: Atlanta, Georgia
Remuneration: Commensurate with qualifications and experience

WHY WORK WITH TAGMARSHAL?
Opportunity to work with a dynamic, innovative, globally operating, growth-stage tech company offering exciting opportunities and challenges.

Responsibilities:

Provision and configure mobile phones, tablets, PC's and GPS devices with the proper software, cellular sims, and configuration settings prior to shipping to customers
Offer technical support to internal staff and troubleshoot technical issues for clients via phone, in person, or remotely as required
Test, repair and refurbish faulty hardware returned from clients and follow Return Material Authorization (RMA) processes for in-warranty items
Responsible for quality checks on all dispatched hardware in line with Tagmarshal standards
Troubleshoot hardware and system issues to find permanent, practical solutions
Follow standard operating procedures and accurately log all issues using the CRM system
Work responsibly with or without direct supervision and update actions in CRM system
Develop and maintain knowledge by attending regular meetings and training activities to learn new system features and technologies
Must be able to work closely with peers and management in the organization to ensure that high quality solutions are deployed and maintained using consistent technology and industry best-practice frameworks
Perform Hardware installations at client premises as and when required
May be required to travel and work extended hours and weekends

Experience:

Field installation and maintenance experience (Advantageous)
Experience in the automotive or electronic security industry (Advantageous)
Experience in desktop/laptop/tablet setup, configuration and software repair (Required)

Skills:

Computer-literate
Excellent problem-solving and critical thinking skills
Ability to troubleshoot various types of devices efficiently
Detail-oriented
Good organization, time management and prioritization
Effective communication skills, including speaking, writing and active listening
Great customer service and interpersonal skills
Ability to work, prioritize and make decisions independently in a fast-paced production environment
Ability to independently analyze and solve routine hardware and software issues
Able to establish and maintain good working relationships and communication with decision makers, stakeholders, department heads and end-users
Become a mindful ambassador to Tagmarshal's world class brand and its culture

Keywords: Tagmarshal, Marietta , Hardware and Installation Technician, Professions , Marietta, Georgia

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