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Supervisor, Customer Care

Company: XPO Logistics
Location: Marietta
Posted on: August 30, 2020

Job Description:



Logistics done differently.At XPO Logistics, exceptional customer service is at the heart of our success. As the Supervisor, Customer Care, will manage a team of Specialists, Customer Care who ensure routes and deliveries are schedule appropriately for a specific account. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of. Pay, benefits and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan. What you'll do on a typical day:

  • Support and develop an effective and high-performance team
  • Maintain daily and weekly statistics for individual direct reports
  • Analyze department results
  • Troubleshoots operational problems
  • Complete team reports as required
  • Identify and analyze escalated problems and provide guidance to direct reports for resolution
  • Serve as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction.What you need to succeed at XPO:At a minimum, you'll need:
    • Bachelor's degree or equivalent related work or military experience
    • 3 years' experience in a supervisory call center role in the logistics or transportation industry
    • Experience with Microsoft Office (Outlook, Word, PowerPoint and Excel), and other business-related applications It'd be great if you also have:
      • At least 4+ years in a Call Center or Route Monitoring/Dispatch environment
      • Excellent written and verbal communication skills
      • Ability to exercise appropriate judgment, especially with upward communication regarding department or employee concernsBe part of something big. XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Keywords: XPO Logistics, Marietta , Supervisor, Customer Care, Professions , Marietta, Georgia

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