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Escalation Response Specialist

Company: VirtualVocations
Location: Marietta
Posted on: February 1, 2025

Job Description:

A company is looking for an Escalation Response Specialist II to assist with responding to complaints and escalations from members and providers.



Key Responsibilities

Provide timely resolutions to escalated issues from various communication channels
Serve as a liaison between departments to ensure issue resolution
Support documentation, tracking, and resolution of assigned complaints and inquiries


Required Qualifications

High School diploma or GED required
1 - 2 years of related experience required
Vocational or technical education may be required in addition to experience
Customer service escalations or resolution experience in healthcare is preferred
Knowledge of Medicare rules and guidelines is preferred

Keywords: VirtualVocations, Marietta , Escalation Response Specialist, Other , Marietta, Georgia

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