Escalation Response Specialist
Company: VirtualVocations
Location: Marietta
Posted on: February 1, 2025
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Job Description:
A company is looking for an Escalation Response Specialist II to
assist with responding to complaints and escalations from members
and providers.
Key Responsibilities
Provide timely resolutions to escalated issues from various
communication channels
Serve as a liaison between departments to ensure issue
resolution
Support documentation, tracking, and resolution of assigned
complaints and inquiries
Required Qualifications
High School diploma or GED required
1 - 2 years of related experience required
Vocational or technical education may be required in addition to
experience
Customer service escalations or resolution experience in healthcare
is preferred
Knowledge of Medicare rules and guidelines is preferred
Keywords: VirtualVocations, Marietta , Escalation Response Specialist, Other , Marietta, Georgia
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here to apply!
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