Account Support Specialist - Unattended Payment Systems

Company: Castles Tech International
Location: Marietta
Posted on: November 22, 2022

Job Description:

Job Description About the Role: As an Account Support Specialist, you will be responsible for the success of our customers, while having the unique opportunity to help shape Castles' future You will develop relationships with current customers for our unattended payment systems for vending equipment by performing duties as listed below. What You'll Do: Build strong relationships within assigned accounts Prepare training presentations explaining products and/or services to customers and prospective customers Travel to customer sites to provide training and working with customer's management and technical staff to supervise installations and resolve issues Provide sales support to help achieve quarterly/annual sales targets Assist sales lead and account managers with yearly sales plan for assigned customers Identify opportunities and assist customers with solving problems Coordinate with Customer Relationship Managers and Account Managers to ensure there is good communication and understanding of customer needs Support Customer Relationship Managers & Account Managers in achieving annual goals within accounts Recommend ideas to improve and grow our share within an account Ideally, We'd Like You to Have: Bachelor's degree in technically oriented field or a similar role is preferred but not required 5 plus years relevant work experience Experience with vending machines and vending payment systems is a must Excellent interpersonal and public speaking skills Ability to prioritize, analyze and solve problems Strong organizational and planning skills Excellent customer service skills Must be detail oriented, possess excellent communication skills and team-focused Proficiency in Microsoft Office applications including Excel, PowerPoint, and Word Position can be hybrid of WFH/in-office. Will require frequent client visits in Atlanta area. Castles is an EEO and utilizes E-Verify. Working Conditions Duties are performed in both an office and field setting. Must travel occasionally to attend meetings and conferences. May have to occasionally lift or move objects weighing 25 - 30 pounds. Company Description The leading manufacturer in the payment industry, Castles Technology has been the leading global provider of state of the art payment solutions for financial, retail, hospitality and transportation sectors since 1994. Castles provides merchants with an innovative range of products that make payments seamless, simple and secure.

Keywords: Castles Tech International, Marietta , Account Support Specialist - Unattended Payment Systems, Other , Marietta, Georgia