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Client Account Representative

Company: Insight Facilities Management
Location: Marietta
Posted on: November 21, 2022

Job Description:

Client Account Representative (CAR) Job Summary The Client Account Representative handles inbound/outbound calls for clients and service providers, and accurately notates job details. Must have attention to detail and be able to work in a fast-paced environment. Representative will be responsible for dispatching jobs, obtaining approvals, answering account questions, and resolving issues via phone & email. Responsibilities and Duties --- Operate all call center equipment and peripheral equipment. --- Respond quickly and precisely to incoming inbound calls. --- Effectively communicate with fellow operators and supervisors on any potential problems with accounts. --- Dispatch jobs. --- Establish and maintain trust-based relationship with clients and service providers. --- Provide orientation and training as needed for new service providers. --- Source new service providers. --- Follow up with service providers for ETAs (Estimated Time of Arrival) and job details. --- Take accurate job notes. Qualifications and Skills --- High School Diploma or Equivalent --- Intermediate PC skills including Microsoft Office Excel, Word, and Outlook --- Call Center or Customer Service experience preferred --- Self-motivated with high energy and an engaging level of enthusiasm --- Attention to detail with ability to multi-task --- Ability to handle high inbound and outbound call volume --- Excellent customer service skills and a strong record of contributing to a team environment --- Ability to clearly and effectively communicate verbally and in writing in English --- Ability to manage time effectively and efficiently --- Regular and reliable attendance Job Type: Full-time Pay: $15.00 - $19.00 per hour Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Paid training
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday Ability to commute/relocate:
* Marietta, GA 30067: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s):
* Are you willing to undergo a background check, in accordance with local law/regulations? Education:
* High school or equivalent (Preferred) Experience:
* Customer Service: 1 year (Preferred)
* Call Center: 1 year (Preferred) Language:
* English (Required)
* Spanish (Preferred) Work Location: One location

Keywords: Insight Facilities Management, Marietta , Client Account Representative, Other , Marietta, Georgia

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