Contact Center Tech Specialist
Posted on: June 22, 2022
What does a great Technical Support Specialist do?
You will work directly with customers and have an opportunity to
troubleshoot remote deposit and digital check scanner products. You
will have frequent contact with external customers, vendors, and
internal team members. You will support high call volume caseloads
and will have an opportunity to ensure a customer experience and
For internal purposes, the business title for this position is
Contact Center Tech Specialist. As a Technical Support Specialist,
you can look forward to:
Providing escalation level technical support.
Responding to inquiries that are highly complex in nature and
Supporting application, IT hardware and software products.
Handling problem recognition, research, isolation, and resolution
Ownership of issue resolution and coordination with external
resources to include but not limited to product development as well
as external software and hardware partners. Basic Qualifications
Minimum 1 year of experience in a technical support role
Experience installing and troubleshooting software or hardware
High school diploma or equivalent Preferred Skills, Experience, and
Experience providing support via remote desktop
Knowledge of firewalls and drivers Learn more about Fiserv: To
support the total well-being of our associates, Fiserv takes a
broad approach to our benefits. We offer a comprehensive benefits
package that provides flexibility and affordability with a variety
of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our
commitment to wellness, wellness education, preventive services and
fitness activities are designed to meet you where you are. Life
moves fast. And as it does, we know most people aren t thinking
about financial services . But we are. We help people and
businesses move money and information every minute of every day.
Our solutions connect financial institutions, corporations,
merchants and consumers to one another, millions of times a day,
behind the scenes, reliably and securely. We re Fiserv, a global
leader in Fintech and payments enabling innovative financial
services experiences that are in step with the way people live and
work today. The company s approximately 44,000 associates proudly
serve clients in more than 100 countries, so their customers,
members and consumers can move money when and where they need it,
at the point of thought. Our Aspiration is to move money and
information in a way that moves the world. As a FORTUNE 500 company
and one of FORTUNE Magazine World s Most Admired Companies for the
eighth consecutive year, we are committed to excellence and
purposeful innovation. We welcome and encourage diversity in our
workforce. Fiserv is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.
Explore the possibilities of a career with Fiserv and Find Your
Forward with us. Associated topics: broker, capital, commodities,
dow jones, fiduciary, market, nasdaq, securities broker, sell,
Keywords: Fiserv, Marietta , Contact Center Tech Specialist, Other , Marietta, Georgia
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