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IT Support Specialist(2 Positions Available)

Company: Genuent
Location: Marietta
Posted on: May 8, 2022

Job Description:

IT Support Specialist *Hybrid Role* We currently have two open IT Support Specialist positions. They are located in: Stockbridge, Ga THE ROLE In an exciting and fast-paced work environment, the IT Support Specialist is a strategic position within the organization. This position is responsible for supporting the customer by handling customers service incidents (help desk) and service requests (remote and on-site installations). You possess excellent analytical and communication skills. You consistently demonstrate appropriate levels of knowledge, skills, abilities, and consistently deploy quality technical support. We have a compassionate and fun culture and seek team members who embrace and thrive in the same. Essential Responsibilities IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc. Support solutions for customers using technologies that meet their needs Support disaster recovery solutions Technical services and support at the TIER 1 level: helpdesk, break-fix, active directory, customer line-of-business applications (ensure access to programs only), connectivity and security Remote access solution implementation and support: VPN, Terminal Services Mobile device integration System documentation Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Additional Responsibilities Improve customer service, perception, and satisfaction Ability to work in a team and communicate effectively Escalate service or project issues that cannot be completed within agreed service levels Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals Develop in-depth knowledge of the service catalog and how it relates to customers needs Document internal processes and procedures related to duties and responsibilities Responsible for entering time and expenses in ConnectWise as it occurs Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University Work through project tickets and phases in ConnectWise as assigned by a Project Manager Enter all work as service or project tickets into ConnectWise Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry Competencies Professional IT Certifications, such as: Microsoft MCP, Comp TIA A+, Network +, Security + (one preferred, two or more better) Two-year degree in a related field (preferred) Working toward a two-year degree in a related field, or other two-year degree Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care Diagnosis skills of technical issues Ability to multi-task and adapt to changes quickly Technical awareness: ability to match resources to technical issues appropriately Service awareness of all organizations key IT services for which support is being provided Understanding of support tools, techniques, and how technology is used to provide IT services Typing skills to ensure quick and accurate entry of service request details Self-motivated with the ability to work in a fast moving environment Interpersonal skills: telephony skills, communication skills, active listening and customer care Technical acumen: ability to match resources to technical issues appropriately Understanding of support tools, techniques, and how technology is applied Self-motivated with the ability to work in a fast-moving, customer support in a customer site environment Minimum 12 months of professional experience as an IT Support Specialist Display a positive attitude towards complex challenges and problems Comfortable with communicating with management, business, and technical users Demonstrated ability to exercise judgement and work independently or as a member of a team. Educational and Professional Qualifications Professional IT Certifications, such as: Microsoft MCP, Comp TIA A+, Network +, Security + (one preferred or working towards) Two-year degree in a related field (preferred or working towards) About Us Since 1980 InterDev has been providing professional Information Technology Management Support and Security services for commercial businesses, government entities/municipalities, non-profits, and a variety of organizations across the Southern and Mideastern U.S. In addition to managing and hosting IT operations for our valued clients, we are an industry leader in Geographic Information Services, , and Telecom & VoIP platforms. InterDev is a proud Microsoft Gold Certified Partner and Barracuda Networks Certified Diamond Partner. We work hard, embrace high standards in our quality of services model, and take pride as a pacesetter in our industry. Here at InterDev, we care about our associates. We are dedicated to: Work/life balance Job satisfaction Professional development opportunities Health & wellness We offer comprehensive benefits which include 401(k) with employer contributions, health, disability, and life insurance. We support our team members professional development with company funded continuing education programs, employee incentives, and hands on experience in a wide variety of configurations, systems, and applications environments. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands This is largely a sedentary role; however, the ability to lift files, open filing cabinets and bend or stand, as necessary may be required. Additional Eligibility Qualifications Candidate must successfully complete background screening and drug screening upon acceptance of position. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. AAP/EEO Statement InterDev LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the Jobble

Keywords: Genuent, Marietta , IT Support Specialist(2 Positions Available), Other , Marietta, Georgia

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