Quality Assurance Specialist

Company: EPiC
Location: Marietta
Posted on: May 7, 2022

Job Description:

Job DescriptionSalary: Position Summary: Quality Assurance Specialist is responsible for ensuring our documentation, invoices, and project updates meet our quality standards and offering Xactimate support to response crews. Work closely with the Customer Contact Center Manager in supporting Operations, Dispatch, and Project Coordinators. The primary focus of this role will consist of invoice review and mitigation documentation quality assurance.Essential Duties & Responsibilities:Primary Review cost details, moisture maps, humidity readings, photos, scans, and notes for accuracy. Submit a request for information to the responsible party.Provide Xactimate Sketch and floor plan support to respondersCross-reference scans to billing Invoice select projectsProof, edit, and release project updatesAssemble reports and respond to inquiries from insurance carriersCreate new and audit existing Xactimate macros and Proposal templatesMaintain Matterport Cloud librarySecondaryAnswer incoming callsEnter and qualify opportunitiesDispatch respondersAssist callers with collections inquiries, processing payments, and troubleshooting dehumidification equipment issuesRespond to urgent website and social media inquiriesKNOWLEDGE, SKILLS, AND ABILITIES:General knowledge of commercial and personal lines claims adjusting practicesExtensive experience reviewing mitigation invoices and backupExcellent written and verbal communication skills with the ability to communicate professionally Advanced computer skills and proficiency with a Mac. Experience using Google Business Suite and Salesforce is a plus. Strong organizational and time management skills with an emphasis on accuracy and attention to detailStrong sense of urgency and problem-solving skillsHighly motivated; able to work independently and in a team environmentHighly dependable and reliable with regards to work schedule and ability to meet project deadlinesDemonstrated expertise, and commitment to, providing an extremely high level of customer serviceEDUCATION / EXPERIENCE / CERTIFICATIONS:Minimum of 2 to 3 years of progressive experience in restoration or property claimsProficient with Xactimate 28, including XactCloud and Sketch. IICRC Water Damage Restoration, IICRC Applied Structural Drying a plusPHYSICAL DEMANDS:Physical demands are considered to be that of an office environment, climate-controlled, with minimal physical exertion. This position requires prolonged sitting, the ability to utilize a computer, and interactions with others in meetings or via phone. SHIFT 10:00 AM - 7:00 PM

Keywords: EPiC, Marietta , Quality Assurance Specialist, Other , Marietta, Georgia