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Front Desk Representative - Immediate Care

Company: OrthoAtlanta
Location: Marietta
Posted on: January 15, 2022

Job Description:

Status: Non-exemptThe Front Desk Representative will assist with patient flow and providing information within the clinic at the front desk check-in/out. Some of the required duties for the Front Desk Representative are; Chart activity maintenance, collect all data required for new patient registration, Answers phones, make appointments, and Collect Co-pays, outstanding patient balances, and surgery payments. This position will perform a variety of administrative functions with a focus on customer service. The Front Desk Representative is responsible for handling these duties in a manner reflecting the Mission, Values, and Customer Service philosophy of OrthoAtlanta LLC. This position is for our Immediate Care Clinic. Hours are Monday - Friday: Noon - 9:00 PM; Saturday & Sunday: 9:00 AM - 9:00 PM. Several shifts available; full-time and part-time with premium pay for weekends and holidays.Job ResponsibilitiesOpening and closing the officeEnsure waiting area is always neatAnswering phones to include scheduling/following up appointmentsEntering patient demographics into AthenaCreate patient cases for other staffContact patients that show up on Cancellation/Reschedule Report from confirmation callsObtain case injury informationComplete Hospital censusVerification of insurance eligibility and benefitsObtain and enter referral informationCheck patient in and outObtain required forms (Registration, Health History, Third Party Liability, NPP, Consent and any imaging discs)Schedule MRIs, CT Scans and Vascular appointmentsCollect copays, prepayments and any outstanding balancesSend office notes and orders to outside facilities for authorization purposesEnter charges from billing sheetCollect TOS charges - make prepayment plansRun surgery schedules for providersVerify CPT codesAdd hospital consults and any surgeries to provider scheduleReconcile billing to consult and surgery scheduleClose out and balance cash drawer; complete bank depositBalance daily transactionsRun day end review and billing summary; clear all pre-bill holdsOpen mail; distribute to appropriate individual/teamMake barcodesHave ability to communicate effectively (both verbal and written) with patient, physicians, and other teammates.Reconcile daily viscosupplement charges with Motion MD reportWork buckets in Athena as assigned; including but not limited to Missing Slips, No Show, RescheduleAdditional task as assigned by the Practice Administrator.

Job RequirementsHigh School Diploma or equivalent2 years of medical office experienceCustomer Service skillsKnowledge of medical terminology preferredExperience with Athena a plusMust be detailed orientedStrong organizational and time management skillsExcellent verbal and written communication skillStrong sense of discretion and professionalismStrong multi-tasking skillsAccommodations: Normal office environmentOSHA Category: IIIPI160597092

Keywords: OrthoAtlanta, Marietta , Front Desk Representative - Immediate Care, Other , Marietta, Georgia

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