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Quality Analyst

Company: Fiserv
Location: Marietta
Posted on: September 12, 2021

Job Description:

What does a great Quality Analyst do?

A great QA Analyst knows how to be detailed, work quickly and be flexible in learning new processes and procedures and making sure that all analysts are following accordingly. You will audit analysts, doing deep dives into random cases.  In addition, you will do real time checks, miscellaneous checks, lead meetings with leaders and analysts and other assigned tasks as they arise.

If you don’t know, Clover was founded to deliver more to the small and medium-sized businesses that desperately need easy-to-use software and appealingly designed hardware. Our open-source Point of Sale system cultivates a seamless merchant-customer interaction, creates an exceptional customer experience, and allows merchants to run their businesses at maximum efficiency. With a consumer focused product, our global reach, and our solution bundles, we will build a $50M+ business from the ground up.

As a Quality Analyst, you can look forward to the following:

  • Supporting the Inside Sales operation; including but not limited to On-the-Job(OJT) coaching and performance feedback
  • Must meet deadlines in a real-time, fast paced environment.
  • You will use your skills to audit sales calls are handled with fairness and accuracy. You must be detail oriented and be able to collaborate with your teammates..
  • Must feel comfortable meeting with leadership and potentially clients regarding trends and the role of the QA.

Basic Qualifications for Consideration:

  • High School diploma or equivalent required
  • 1+ year(s) experience as an Analyst
  • Requires extensive coaching/developing skills and knowledge of products

Preferred Qualifications for Consideration:

  • Proven ability to communicate effectively
  • Ability to learn new business/process as they come onboard
  • Proven experience with Microsoft office

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

The Global Business Solutions Lending team at Fiserv provides the innovative financing solutions businesses need to fund growth and drive economic vitality in communities around the country. Our solutions help thousands of businesses of all sizes quickly adapt to changing market needs from accelerating ecommerce sales and reimagining the retail experience to purchasing inventory, securing equipment and creating jobs.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Keywords: Fiserv, Marietta , Quality Analyst, Other , Marietta, Georgia

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