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Collections Analyst

Company: Fiserv
Location: Marietta
Posted on: September 5, 2021

Job Description:

What does a great Collections Analyst do?


This position will produce daily reporting for management to capture previous days agent and portfolio productivity and performance.  This position requires intermediate to expert Excel, Power BI, Sharepoint and MS Access skills.  The analyst will identify gaps, opportunities and trends for associates and the portfolio.

This position will directly support the Director and Workflow Manager, and report to the Director of Collections.

The ideal candidate will also have technical skills sufficient to serve as the administrative backup and SME for our dialing solutions, to include Noble (Alveria,) Genesys, Avaya and Livevox.  Administrative functions include providing agent support, resetting passwords, importing account lists, building campaigns, and exporting outcomes to various platforms on a daily basis.

HS Diploma Required.   BS in Engineering, Business, or related discipline preferred.

Keywords: Fiserv, Marietta , Collections Analyst, Other , Marietta, Georgia

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