Posted on: September 5, 2021
What does a great Collections Analyst do?
This position will produce daily reporting for management to
capture previous days agent and portfolio productivity and
performance. This position requires intermediate to expert
Excel, Power BI, Sharepoint and MS Access skills. The analyst
will identify gaps, opportunities and trends for associates and the
This position will directly support the Director and Workflow
Manager, and report to the Director of Collections.
The ideal candidate will also have technical skills sufficient to
serve as the administrative backup and SME for our dialing
solutions, to include Noble (Alveria,) Genesys, Avaya and
Livevox. Administrative functions include providing agent
support, resetting passwords, importing account lists, building
campaigns, and exporting outcomes to various platforms on a daily
HS Diploma Required. BS in Engineering, Business, or
related discipline preferred.
Keywords: Fiserv, Marietta , Collections Analyst, Other , Marietta, Georgia
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