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Clinical Process Manager

Company: Advanced Urology
Location: Marietta
Posted on: June 7, 2021

Job Description:

LOCATION

Marietta, GA

MISSION

The Clinical Process Manager (CPM) oversees the management of clinic, physician flow in clinic, helps maintain high standards for clinic and ASC chart documentation, and ensures the locking of charts in a timely manner. They direct Advanced clinical staff and physicians, systems, and tools to help providers hit triple aim goals of aligning patients, providers and payors. The CPM is a multi-functional role that focuses on overall clinical and operational coordination and creating efficiencies with standardization of clinical processes.

OUTCOMES

  • In a fast paced and high volume work environment, acquire and analyze accurate clinical information from the patients chart, guide the clinical staff (MAs, sonographers, FOC) according to information gathered from the multiples sources, and to effectively communicate the information to clinical staff and providers to manage the flow of clinic.
  • Constantly monitor the patient and work-flow to keep the clinic functioning effectively and efficiently.
  • Disseminate the appropriate tasks to each member of the team in a clear, compelling, and objective manner.
  • Creates a positive and motivating work environment, and makes team members feel that their contributions are visible and valued.
  • Self-awareness on their own actions, its impact, and the willingness to admit and take responsibility.
  • Observes situational and group dynamics and selects best fit approach to solve problems.

COMPETENCIES

Job Related Competencies:

  • Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  • Directs Work: Providing direction, delegating, and removing obstacles to get work done.
  • Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
  • Demonstrates Self Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
  • Situational Adaptability: Adapting demeanor and approach in real time to match the shifting demands of different situations.

Cultural Competencies:

Advanced Values:

  • People
  • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

  • Heart
  • Patient Focus: Building strong patient relationships and delivering patient centric solutions

  • Service
  • Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity

  • Excellence
  • Cultivates Innovation: Creating new and better ways for the organization to be successful

Behaviors:

  • Being Resilient:
  • Rebounding from setback and adversity when facing difficult situations

  • Self-Development:
  • Actively seeking new ways to grow and be challenged using both formal and informal development challenges

  • Optimizes Work Processes:
  • Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement

  • Professional Communication:
  • Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, while maintaining a professional appearance and tone

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QUALIFICATIONS

Basic Qualifications:

Education:

  • A Medical Assistant certification + minimum of 5 years of urology clinic experience
  • Internal candidates: 6 months experience as a PS3

Previous Job Relevant Work Experience:

  • At least 1 year of experience in clinical field/setting
  • Knowledge of urology experience highly preferred
  • A combination of training, education, and experience that is equivalent to the employment standard listed above

Credentials/Licensures

  • Current CMA Certification

Preferred Qualifications:

Education:

  • Bachelors Degree in Science + minimum of 1 year of clinical experience or
  • Associate degree + minimum of 3 years of clinical experience

Previous, Job Relevant Work Experience:

  • Previous clinical experience in Urology or Gynecology field
  • Leadership experience
  • Previous experience in high volume clinical settings
  • Working knowledge of Electronic Medical Record (EMR) system/program preferred

Credentials/Licensures

  • Current LPN Licensure is a plus

Keywords: Advanced Urology, Marietta , Clinical Process Manager, Other , Marietta, Georgia

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