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Daytime Intermodal Dispatcher/Customer Service Representative

Company: Alliance Shippers, Inc.
Location: Marietta
Posted on: June 6, 2021

Job Description:

Alliance Shippers Inc., is one of North America's largest privately owned providers of global logistics and transportation services. We are currently seeking an Intermodal Dispatcher/Customer Service Representative join our team in Marietta, GA.

Alliance Shippers Inc., is one of North America's largest privately owned providers of global logistics and transportation services. We are currently seeking an Intermodal Dispatcher/Customer Service Representative join our team in Marietta, GA.

Job Description

  • The role of the intermodal dispatcher/customer service representative is to manage the freight for a specific customer base within a team environment. This is accomplished by gaining an understanding of customer requirements as well as developing relationships with our network of carriers, while maintaining an open line of communication with the customer.

Job Responsibilities

  • Communicate with customers, railroads, and trucking companies to schedule pick-ups and deliveries of containers and trailers
  • Track movement of containers to ensure on-time pick-up and delivery
  • Resolve any service issues by clarifying the customer's requirements, determining the cause of the problem, choosing and communicating the best solution to resolve the problem, and following up to ensure resolution
  • Prepare reports by collecting and analyzing customer/carrier information

Qualifications

  • Excellent communication and customer service skills
  • Knowledge of Microsoft Office (Excel and Word)
  • Ability to self-motivate and multi-task
  • Previous transportation experience preferred

The Benefits:

  • Medical, Dental, and Vision Insurance, Prescription Drug Coverage
  • Health Care Spending Account
  • Disability and Life insurance
  • 401K Employee Plan
  • Paid Holidays and Vacation

No Agencies Please! Resumes must be attached to your response.

It is the policy of Alliance Shippers Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Alliance Shippers Inc. will provide reasonable accommodations for qualified individuals with disabilities.

Keywords: Alliance Shippers, Inc., Marietta , Daytime Intermodal Dispatcher/Customer Service Representative, Other , Marietta, Georgia

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