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Customer Service

Company: AllSearch Recruiting
Location: Marietta
Posted on: June 6, 2021

Job Description:

Customer Service Representative - Dispatcher- HVAC Mechanical Contractor - Atlanta GA. $45-50k Base +Bonus + Every Other Friday Off

  • Our client, a stable, fast-growing mechanical contractor, has an immediate need for a Customer Service Representative / Dispatcher. Our client has been in business for over 30 years and has a stellar reputation in the industry. They are a continually growing company, and they are looking to add a rep in Atlanta metro to help them take this division to new heights. The Atlanta team operates as a tight-knit group, always willing to help each other out, and are looking for someone who operates from a customer first mentality in order to fit into this culture.
  • The primary responsibilities of the Customer Service Rep is to provide an exceptional customer service experience to all our clients. Support Service Managers, Service Technicians and Service Sales to ensure a smooth and timely flow of the services we provide. The CSR is responsible for managing all incoming service customer calls, assisting with potential leads, growth strategy, and serves as a backup dispatcher working to schedule and dispatch service technicians when needed. CSRs are also responsible for managing service technician tools, growth and profitability of their service area, and implementation of delegated tasks associated with the annual strategic business plan.

Compensation: Our client is offering a solid compensation package for this position, with a base salary ranging from $45-50K plus a Quarterly Bonus, and you'll have every other Friday off. The company offers a comprehensive benefits package, 401k, PTO and much more. Additionally, there are other perks tied to company culture that make it a plus to work for this family-owned business.

Requirements: The ideal candidate for this position will possess a least3+ years of service dispatching and customer service experience. The candidate should be independent, self-motivated, and driven to take complete ownership over their role.

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Keywords: AllSearch Recruiting, Marietta , Customer Service, Other , Marietta, Georgia

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