Supervisor, Customer Accounts

Company: XPO Logistics
Location: Marietta
Posted on: June 6, 2021

Job Description:

Logistics done differently.

At XPO Logistics, exceptional customer service is at the heart of oursuccess. As the Supervisor, Customer Accounts, youll be responsible for managing a team of Specialists and Senior Specialist. We want to leverage your skills and years of experience to drivepositiveresultswhileensuring a bright future for yourself and XPO.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What youll do on a typical day:

• Manage team performance in ticketing system (First Response and Resolution SLA, Survey Satisfaction Rate)
• Engage internal and external stakeholders to drive performance and process improvement
• Guide customer SOP training and update training documentation
• Manage client relationships
• Lead performance and KPI reviews with customers
• Proactively identify and resolve issues related to contractual metrics and obligations
• Goal-driven approach
• Revenue increase and cost management
• Complex data management and reporting using MS Office applications
• Key ownership of assigned tasks
• Provide cross-training and coaching to direct reports
• Staffing, Interviewing, Timecards management
• Employee performance reviews and feedback
• Completes any other tasks deemed necessary by Management

What you need to succeed at XPO:

At a minimum, youll need:

• Bachelor's degree or equivalent related work or military experience
• Three years of relevant client support experience with increasing responsibilities
• Intermediate to Advanced knowledge of Windows applications and Microsoft Office

Itd be great if you also have:

• Bachelors degree in Logistics/Transportation/Business
• Account Management experience
• Transportation/Logistics experience
• Demonstrated ability to create complex formulas, charts and pivots in MS Excel and SharePoint

Be part of something big.

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team energetic, innovative people of all experience levels and talents who make XPO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Keywords: XPO Logistics, Marietta , Supervisor, Customer Accounts, Other , Marietta, Georgia