Customer Payment Specialist
Company: FirstKey Homes, LLC
Posted on: June 6, 2021
The Customer Payments Specialist
will perform rent collections activities to ensure that the company
receives rental payments on time and in an efficient manner, as
well as, monitor adherence to target collections goals
- Manage a large number of accounts
and maintaining target collection goals.
- Analyze delinquent accounts and
communicate directly with tenants by phone or email to ensure
maximum collection of delinquent rent.
- Perform administrative activities
such as: recording rental payments, adjustment and creation of
ledger reporting, bank deposit activities, third-party collection
efforts and eviction filings.
- Maintain integrity and respect when
handling vital tenant information.
- Collaborate with other company
teams and assisting those teams as needed to drive
- Implement new collections policies
and helping to drive credit card, ACH and retail
- This brief summary is
not an all-inclusive description of job duties. Other job duties
and responsibilities may also be assigned by the incumbent’s
manager at any time based upon Company need.
To perform this job successfully,
an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
- High School Diploma
- Minimum 1-year of
experience with Microsoft Office (Word, Excel, PowerPoint,
PREFERRED EDUCATION AND
- Experience with
Yardi Voyager or similar property management program
- Experience with
property management, real estate or similar industry
- Experience working
in a fast pace, high growth company
- Customer Service— Knowledge of principles and processes for
providing customer and personal services. This includes customer
needs assessment, meeting quality standards for services, and
evaluation of customer satisfaction.
Knowledge of administrative and clerical procedures and systems
such as word processing, managing files and records, stenography
and transcription, designing forms, and other office procedures and
- Active Listening — Giving full attention to what other people
are saying, taking time to understand the points being made, asking
questions as appropriate, and not interrupting at inappropriate
- Critical Thinking — Using logic and reasoning to identify the
strengths and weaknesses of alternative solutions, conclusions or
approaches to problems.
- Negotiation — Bringing others together and trying to
- Speaking —
Talking to others to convey information
- Writing —
Communicating effectively in writing as appropriate for the needs
of the audience.
WORK STYLES &
- Self Control—
Job requires maintaining composure, keeping emotions in check,
controlling anger, and avoiding aggressive behavior, even in very
- Stress Tolerance— Job requires accepting criticism and dealing
calmly and effectively with high stress
- Attention to Detail— Job requires being careful about detail and
thorough in completing work tasks.
- Persistence— Job
requires persistence in the face of obstacles.
- Cooperation— Job
requires being pleasant with others on the job and displaying a
good-natured, cooperative attitude.
- Initiative— Job
requires a willingness to take on responsibilities and
- Adaptability/Flexibility— Job requires being open to change (positive or
negative) and to considerable variety in the
FirstKey Homes is
an equal opportunity employer and will not tolerate discrimination
in employment on the basis of race, color, age, sex, sexual
orientation, gender identity or expression, religion, disability,
ethnicity, national origin, marital status, veteran status, genetic
information or any other legally protected classification or
This document is
provided by the Company for the benefit of its employees. It is not
a contract and does not create a contract of any kind. The Company,
at its sole discretion, may modify, suspend or terminate the
document at any time, with or without notice. Final interpretation
of the document and its provisions is the responsibility of the
Human Resources Department.
Keywords: FirstKey Homes, LLC, Marietta , Customer Payment Specialist, Other , Marietta, Georgia
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