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Patient Srvcs Coord - FP

Company: Emory
Location: Marietta
Posted on: June 6, 2021

Job Description:




  • The first person that a patient will see; ambassador of front line service for patients.
  • Requires reliable transportation to commute to the various Emory Healthcare locations to provide front desk coverage.
  • This individual will successfully cover front desk needs at a variety of Emory Physician Group Practice locations as a floater.
  • Expected to travel to multiple locations (Clifton Rd, Executive Park, Midtown, Emory Saint Joseph's, etc.) to provide front desk coverage.
  • Must be available to work an 8 hour shift M-F 7:00am-6:00pm.
  • Greets and welcomes all customers utilizing EHC customer service model. Assist with patient flow and coordinate a positive patient experience throughout the check in process.
  • Independently completes front desk responsibilities (scheduling, registration, copay collection, charge entry, referral management, paperwork prep, basic maintenance of office equipment, etc).
  • Maintains strong working relationships with administrative and clinical teams.
  • Participates as a key contributor to the Press Ganey patient satisfaction initiatives within the department.
  • Cross-training required in multiple administrative support functions. Expected to support all front desk throughout Emory Physician Group Practice, M-F during business operating hours.
  • Proactively update patients on waits and delays.
  • Proactively identify opportunities for improvement and facilitate problem resolution.
  • Expected to wear PSC uniform (to be provided) or business professional attire.
  • Demonstrate maturity and professionalism with patients, staff and leaders.





  • High school diploma/GED and three (3) years of experience in Healthcare or customer service industry OR a Bachelor's degree required plus six (6) months of experience as a PSC I.
  • Candidates without 6 months PSC I experience will require a high school diploma/GED and 4 years of healthcare or customer service industry experience or a bachelor's degree and 1 year of relevant experience.


PHYSICAL REQUIREMENTS (MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.


ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Keywords: Emory, Marietta , Patient Srvcs Coord - FP, Other , Marietta, Georgia

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