Specialist, Customer Care

Company: XPO Logistics
Location: Marietta
Posted on: June 6, 2021

Job Description:

Logistics done differently.

At XPO Logistics, exceptional customer service is at the heart of our success. As the Specialist, Customer Care, you will handle inbound and outbound phone calls, emails and SMS texts for a specific account to ensure that routes and deliveries are scheduled appropriately. This position works with our market managers, carriers and client representatives.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What youll do on a typical day:

• Route monitoring/dispatching
• Order management (same day, unassigned)
• Provide excellent customer service to assigned client stores
• Record thorough notes with attention to detail in our system(s)
• Communicate with customers and internal associates utilizing technology and problem-solving skills

What you need to succeed at XPO:

At a minimum, youll need:

• 1 year of related work experience
• Experience with Microsoft Office (Outlook, Word, PowerPoint and Excel), and other business-related applications

Itd be great if you also have:

• High school diploma or equivalent
• 2 + years in a Call Center or Route Monitoring/Dispatch environment
• Proficient computer skills
• Excellent written and verbal communication skills
• Ability to exercise appropriate judgment, especially with upward communication

Be part of something big.

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team energetic, innovative people of all experience levels and talents who make XPO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Keywords: XPO Logistics, Marietta , Specialist, Customer Care, Other , Marietta, Georgia