Inbound Customer Service Representative - Remote WFH

Company: PSCU
Location: Marietta
Posted on: June 5, 2021

Job Description:

Join the people helping people.

For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.

If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. “Our Momentum. Your Moment.”

This application is the first step in seizing your moment.

Work from home!

Compensation starts at $15.00/hr with monthly bonus opportunities.

Start your career at PSCU with opportunities to learn more to earn more pay for skill opportunities and career advancement.

Start Date: 6/28

Training Schedule: 11AM-7PM first 5 weeks then start offered schedule.

Newly hired will need to pick up equipment day one at

Atlanta Marriott Perimeter Center

246 Perimeter Center Parkway NE | Atlanta, GA 30346

https://www.marriott.com/hotels/maps/travel/atlpc-atlanta-marriott-perimeter-center/

Complimentary parking during pick up.

What you can expect: more than a call center

This is more than a job. This is a family. Because there is no obstacle we can’t overcome together.

Culture of belonging and recognition, where peers and managers support you personally and professionally

Up to 40 hours PTO, 40 hours sick time, and 10 paid holidays prorated by start date

Overtime potential

Tuition Reimbursement

Emergency Childcare Support

Shift Bid Opportunities

Health, Dental, Vision, 401K match, and more benefits once the eligibility date is met

Learn more to earn more pay for skill opportunities and career advancement

Up to $1.75/hr in shift differential and $2.00/hr bilingual pay differential opportunities available

What you’ll do: one of the most important roles at PSCU

Tap your winning personality and passion to help others by assisting customers who call for—well, help.

Take inbound calls from credit union members—no cold calling.

Help resolve account issues and financial inquiries.

Build rapport, provide excellent customer service, and impact people in a positive way.

Learn more about being an Inbound Customer Service Rep watch our Agent Simulation here!

What we seek: customer service from head to toe You love to talk, you think on your feet, and you smile when you’re on the phone.

Empathy and resilience in dealing with customers who need help

Outstanding customer service skills and financial understanding

Ability to validate high school diploma or GED for pre-hire requirements

Comfort navigating multiple systems/online applications

Remote Working Requirements and Additional Information

Access to 50mps download speeds for home office.

Access to Personal Smartphone or tablet during working hours required to work remotely.

Remote employees are required to have access to a secure and quiet environment during working hours

All applications are reviewed by an AIRS Certified Diversity and Inclusion Recruiter. Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

PSCU is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status or membership in any other group protected by federal, state or local law.

PSCU is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. PSCU will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

For positions based out of our Phoenix, Arizona location, PSCU is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.

As an ongoing commitment to reasonably accommodate individuals with disabilities, PSCU has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to submit resumes via our careers page submission button If further assistance is required.

Keywords: PSCU, Marietta , Inbound Customer Service Representative - Remote WFH, Other , Marietta, Georgia