What does a great Client Service Advisor do?
You will work directly with clients, typically mid to large
financial institutions, point of sale system integrators, value
added resellers, and organizations that partner with Fiserv to sell
our products and services to merchants and/or financial
institutions. Fiserv is a recognized leader in helping small
business merchants (SMB) thrive through innovative solutions. We
are a best in class provider of app-based solutions to businesses
in communities around the world and we support the flow of commerce
to help our clients grow their business.
We are seeking an analytical , business-savvy, results-driven
project manager/ business account manager , who is not only capable
of managing accounts but also taking ownership, growing the
revenue, taking a strategic approach to maintaining, growing and
developing our existing partnerships yet creating /new
relationships. This position will be working with our Hardware
As a Client Service Advisor, you can look forward to:
•Being the first point of contact for any issues or
discrepancies or escalation issues.
•Establishing and collaborating with centers of influence and
referral relationships to win new business.
•Proactively identifying new business opportunities within the
client engagement and managing all aspects from service definition,
cost/pricing analysis, contract updates and implementation of the
•Providing oversight of service delivery for clients. This
includes proactive planning aligned closely with rollouts,
conversions, implementations, development, product management and
•Providing regular reports that provide a detail overview of the
client engagement. In addition, reporting current sales forecast,
top issues being worked for the client, new opportunities you are
working on with the client, etc.
•Taking proactive steps to change the business terms if any
aspect of the relationship becomes disadvantageous to Fiserv
identifying and promoting other Fiserv products/services that could
be of value and leveraged by the client which includes having
broader awareness of solutions outside of Hardware Solutions.
You’re the kind of person who:
Is seeking a Relationship Management Role with the opportunity
to grow and increase revenue through solid relationship build and
management. Is are known for your great PowerPoint presentations
and your stellar Excel skills. You listen to your clients,
understand their needs, and determine how you can help them achieve
their goals. If you are analytical, technically savvy, a clear
communicator, and have a passion for maintaining relationships, we
want to hear from you!
Basic qualifications for consideration: • 4 years of experience
as an Account/Client Executive or National Client Service
Representative with large financial institutions, point of sale
system integrators, value added resellers. • High School diploma
required; Bachelor’s degree strongly preferred.
Preferred qualifications: Experience with Electronic payment
systems, POS payment hardware and IT systems.
Learn more about Fiserv: To support the total well-being of our
associates, Fiserv takes a broad approach to our benefits. We offer
a comprehensive benefits package that provides flexibility and
affordability with a variety of medical, dental, vision, life
insurance and disability options. We are #FISVProud of our benefits
and well-being programs. Our commitment to wellness, wellness
education, preventive services and fitness activities are designed
to meet you where you are. Life moves fast. And as it does, we know
most people aren’t thinking about “financial services”. But we are.
We help people and businesses move money and information every
minute of every day. Our solutions connect financial institutions,
corporations, merchants and consumers to one another, millions of
times a day, behind the scenes, reliably and securely. We’re
Fiserv, a global leader in Fintech and payments enabling innovative
financial services experiences that are in step with the way people
live and work today. The company’s approximately 44,000 associates
proudly serve clients in more than 100 countries, so their
customers, members and consumers can move money when and where they
need it, at the point of thought. Our Aspiration is to move money
and information in a way that moves the world. As a FORTUNE™ 500
company and one of FORTUNE Magazine World’s Most Admired Companies
for the eighth consecutive year, we are committed to excellence and
purposeful innovation. We welcome and encourage diversity in our
workforce. Fiserv is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran
Explore the possibilities of a career with Fiserv and Find Your
Forward with us.