Senior Specialist, Customer Accounts

Company: XPO Logistics
Location: Marietta
Posted on: May 3, 2021

Job Description:

Logistics done differently.At XPO Logistics, we believe that our success depends on our ability to provide the highest level of support and solutions to our customers. As the Senior Specialist, Customer Accounts, you will be responsible for supporting internal and external projects for an assigned business unit. Position involves heavy phone contact between external customers. On our team, youll have the support to excel at work, and the resources to build a career you can be proud of. Pay, benefits and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more. What youll do on a typical day:Document requirements for new projects, including current state, future state and gap analysis Provide analytical, troubleshooting, training or escalation support for new startup initiatives or projects Monitor completed projects to analyze the health of the account, review KPIs, evaluate operational assumptions vs. planned, etc.Participate in meetings with Operations Support team to ensure global coordination across multiple technical and operational initiatives Additional duties as requestedWhat you need to succeed at XPO:At a minimum, youll need:2 years of experience in account management or customer serviceItd be great if you also have:Experience in a call center environmentStrong customer service skills and the ability to satisfactorily resolve issues Solid ability to multitask with exceptional organizational skillsAbility to thrive under pressure while delivering solutions that exceed customer expectations Be part of something big.XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Keywords: XPO Logistics, Marietta , Senior Specialist, Customer Accounts, Other , Marietta, Georgia