CarMax: Call Center Assistant
Company: CarMax
Location: Marietta
Posted on: April 3, 2021
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Job Description:
7970 Atlanta CEC 5707 Peachtree Parkway, Norcross, Georgia,
30092CarMax, the way your career should be!Provide an iconic
customer experience As an associate at one of our Contact Centers,
youll ensure were putting people first. Youll handle a wide range
of customer interactions and make it easy for them to buy and
finance the right car for their needs, making their lives much
easier. Whether youre talking to a customer on the phone, working
with them online, or answering their questions via text message,
your care and empathy will give them the personalized experience
they deserve. What you will do Essential responsibilitiesConnect
with customers online and over the phone to answer customer
questions, conduct follow ups, and confirm appointments to best
support the customerTriage incoming calls to the appropriate person
or department to best assist the customerComplete administrative
tasks such as processing payments and updating information in our
CarMax systemsUnderstand and adhere to company policies and
procedures including collection policies/laws Learn and succeed as
part of a teamThis is a high-energy environment where you will work
as a team to meet goals. Well give you everything you need to be
the best you can be. You will handle a wide range of customer
interactions and make sure everything goes smoothly, so the ability
to quickly build rapport with people and understand their needs is
essential. We will work and learn as a team. Qualifications and
requirementsHigh school diploma, or equivalent to 1-month related
experienceThrive in a high energy and fast-paced environmentSpeak
and listen effectively with CarMax customers via phone or in
writingStrong written and verbal communication skillsBasic computer
knowledge, including word processing and typing skills Working
conditionsPleasant but noisy office environmentFlexible work hours
with shifts that may include nights, weekends, and holidaysWears
CarMax clothing (acquired through the company) at all times while
working in the storeAdhere to all CarMax policies including, but
not limited to, Attendance, Proper Recording of Time, Asset
Protection, EH& S (Environmental, Health& Safety), and Standards of
Professional Appearance About CarMaxCarMax disrupted the auto
industry by delivering the honest, transparent and high-integrity
experience customers want and deserve. This innovative
thinkingaround the way cars are bought and soldhas helped us become
the nations largest retailer of used cars, with over 200 locations
nationwide. Ouramazing team of more than 25,000 associates work
together to deliver iconic customer experiences.Along the way,we
help every associate grow their career and achieve their best, at
work and in their community. We are recognized for our commitment
to training and diversity and areone of the FORTUNE 100 Best
Companies to Work For--. CarMax is an equal opportunity employer,
and all qualified candidates will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, genetic information, national origin,
protected veteran status, disability status, or any other
characteristic protected by law. Upon an applicant's request,
CarMax will consider reasonable accommodation to complete the
CarMax Job Application.
Keywords: CarMax, Marietta , CarMax: Call Center Assistant, Other , Marietta, Georgia
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