MariettaRecruiter Since 2001
the smart solution for Marietta jobs

Customer Experience Specialist

Company: CarMax
Location: Marietta
Posted on: February 18, 2021

Job Description:

7970 - Atlanta CEC - 5707 Peachtree Parkway, Norcross, Georgia, 30092CarMax, the way your career should be!Provide an iconic customer experienceAs an associate at one of our Contact Centers, you'll ensure we're putting people first. You'll handle a wide range of customer interactions and make it easy for them to buy and finance the right car for their needs, making their lives much easier. Whether you're talking to a customer on the phone, working with them online, or answering their questions via text message, your care and empathy will give them the personalized experience they deserve.What you will do - Essential responsibilities

  • Connect with customers online and over the phone to answer customer questions, conduct follow ups, and confirm appointments to best support the customer
  • Triage incoming calls to the appropriate person or department to best assist the customer
  • Complete administrative tasks such as processing payments and updating information in our CarMax systems
  • Understand and adhere to company policies and procedures including collection policies/lawsLearn and succeed as part of a teamThis is a high-energy environment where you will work as a team to meet goals. We'll give you everything you need to be the best you can be. You will handle a wide range of customer interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We will work and learn as a team.Qualifications and requirements
    • High school diploma, or equivalent to 1-month related experience
    • Thrive in a high energy and fast-paced environment
    • Speak and listen effectively with CarMax customers via phone or in writing
    • Strong written and verbal communication skills
    • Basic computer knowledge, including word processing and typing skillsWorking conditions
      • Pleasant but noisy office environment
      • Flexible work hours with shifts that may include nights, weekends, and holidays
      • Wears CarMax clothing (acquired through the company) at all times while working in the store
      • Adhere to all CarMax policies including, but not limited to, Attendance, Proper Recording of Time, Asset Protection, EH&S (Environmental, Health & Safety), and Standards of Professional AppearanceAbout CarMaxCarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinkingaround the way cars are bought and soldhas helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.Ouramazing team of more than 25,000 associates work together to deliver iconic customer experiences.Along the way,we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and areone of the FORTUNE 100 Best Companies to Work For.CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Keywords: CarMax, Marietta , Customer Experience Specialist, Other , Marietta, Georgia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Telemarketing Representative
Description: We're currently seeking work from home customer service, appointment setting, telemarketing and data entry representatives. You're primary responsibility is to give specialized guidance
Company: Atona
Location: Marietta
Posted on: 03/1/2021

Sentricon Monitor Specialist - Allgood
Description: OverviewSentricon Monitor Specialist Looking to build your career in an exciting industry and a growing world class organization Come see why so many of our team members recommend us to their friends (more...)
Company: Allgood
Location: Marietta
Posted on: 03/1/2021

Machine Operator
Description: CoWorx Staffing Services has immediate openings for Machine Operators in the Smyrna, GA area Machine Operators will perform a variety of manual operates machinery related to surface finishing. This position (more...)
Company: CoWorx Staffing Services
Location: Smyrna
Posted on: 03/1/2021


URGENT: Babysitting Wanted - Alpharetta, Georgia Childminder Opportunity, Seeking Sitter
Description: Hello I'm Kamaria. I'm looking for a
Company: Sitter
Location: Alpharetta
Posted on: 03/1/2021

Mtg Purch Fac Cordinator
Description: Ameris Bank is a high-performing community bank providing an exceptional customer experience with well trained, empowered employees. At Ameris, we look outside conventional wisdom and processes to find (more...)
Company: Ameris Bancorp
Location: Marietta
Posted on: 03/1/2021

Hair Stylist - Hickory Flat Commons
Description: StylistAt Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best
Company: Great Clips
Location: Marietta
Posted on: 03/1/2021

LOCUMS - Nocturnist
Description: Facility: One of the premier health care systems in the nation, an award-winning network dedicated to
Company: BAS Healthcare, Inc
Location: Alpharetta
Posted on: 03/1/2021

Make up to $15/hour - Deliver with DoorDash - Start Delivering Today
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Smyrna
Posted on: 03/1/2021

Gastro in Cleveland
Description: Physician/MD qualifications required Gastroenterology - Local provider is seeking a BE-BC Gastroenterologist to join
Company: Medical Search
Location: Cleveland
Posted on: 03/1/2021

3M HIS Lead Classification Researcher
Description: US, District of Columbia, District Of Colombia US, Idaho, Boise US, Alabama, Montgomery US, Georgia, Atlanta US, Arizona, Phoenix US, Indiana, Indianapolis US, New York, Manhattan US, Connecticut, Hartford (more...)
Company: 3M Group
Location: Alpharetta
Posted on: 03/1/2021

Log In or Create An Account

Get the latest Georgia jobs by following @recnetGA on Twitter!

Marietta RSS job feeds