Project Assistant, PRN

Company: WellStar Health System
Location: Marietta
Posted on: January 12, 2021

Job Description:

At WellStar, we all share common goals. That's what makes us so successful - and such an integral part of our communities. We want the same things, for our organization, for our patients, and for our colleagues. As the--most integrated healthcare provider--in Georgia, this means we pride ourselves on investing in the communities that we serve. We continue to provide innovative care models, focused on improving quality and access to healthcare.Responsibilities As a member of the Population Health Management (PHM) Team, the Outpatient Case Management Resource Coordinator will work closely with the leadership and case managers in a supportive role. Performs clerical duties which includes, setting up and preparing for meetings, taking meeting minutes, creating PowerPoints and other documents using Microsoft office programs. Will be responsible for setting up IT access and onboarding documents of all new staff. Orders all office supplies and manages invoices for payment. Will be the timekeeper and manage kronos. Will assist the case managers to identify and coordinate start to finish resources necessary to help patients manage their healthcare needs in the community. Will assist with identifying primary care physicians for unassigned patients, set up and schedule follow up visits, ensure travel arrangements are made and in place and set up medication assistance programs. Will track and manage work list and files for case mangers as needed. Will track SNF discharges and refer to OP case managers timely. Under direction of the Case Manager, assists with routine referrals for Post-Acute Care Services as well as schedule all necessary appointments. Will work on care gap closure and onboarding of new member to the PHM programs. Will work in a supportive role to assist case managers with making timely follow up phone calls to patients. Performs other duties as assigned. The goal of the PHM OP Case Management team is to effectively manage patients on an outpatient basis and during episodes of acute hospitalizations to assure the appropriate level-of-care is provided, to prevent inpatient re-admissions and ensure that the patients' medical, environmental and psychosocial needs are met over the continuum of care.Job Requirements:Required Minimum Education: Associate Degree or Bachelors Degree in a related field highly preferred OR an equivalent combination of education and experience. Required Minimum Experience: A minimum of five (2) years customer service or experience as office assistant. Experience working with data, conducting simple analysis and maintaining spreadsheets. Proficient with Microsoft office suite programs. Required Minimum Skills: Excellent interpersonal communication, negotiation and conflict management skills Flexible, open-minded and adaptable to change. Strong organizational and time management skills, as evidenced by capacity to prioritize multiple tasks and role components. Ability to work independently and exercise and sound judgment in interactions with physicians, payers, and patients/families Able to work with people of all social, economics, and cultural backgrounds. Ability to make routine decisions that usually have a limited number of solutions. Ability to exercise judgment in selection of the order of work assignments to meet clearly established schedules. ADDITIONAL REQUIREMENTS: Customer service experience _ Knowledge of customer service concepts and practice. _ Knowledge of privacy laws and regulations.

Keywords: WellStar Health System, Marietta , Project Assistant, PRN, Other , Marietta, Georgia