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Order Entry Clerk

Company: Stanley Acess Technologies
Location: Marietta
Posted on: March 28, 2020

Job Description:

69338BRTitle:Order Entry ClerkBusiness:US - Corporate CribmasterState/Country/Province:Georgia No. of Positions:3Job Description:About Us:CribMaster, provides inventory control solutions through advanced software, innovative vending hardware, Radio-Frequency Identification (RFID) and customer services to manufacturing, distribution, government and service industries for managing indirect inventory (tools, spare parts, MRO, etc.). CribMaster (http://www.cribmaster.com/) ties fast and reliable tool crib or store room transactions to a powerful system of inventory control. The system provides critical data to manage consumable and durable inventory, reduce the risk for lost or misplaced tools, and provide critical data to business leaders to reduce risk of tools being lost or left behind, reduce costs and increase productivity.Position Summary:The Sales Operations organization is a highly cross-functional, customer-centric organization that is responsible for establishing and maintaining the overall customer experience. As an Order Management Specialist youll work closely with sales team to process customer orders and track them to completion. The Order Management team is actively involved in the product lifecycle of the customer by providing immediate responses to customer needs for new order fulfillment issues. In this role you will assist customers in any and all post-order needs, working closely within their team as well as the Sales, Operations and Finance organizations.Essential Job Functions:

  • Direct customer interaction from order placement through product installation, including post-order problem resolution
  • Build relationships with customers and aid them in getting their orders processed quickly and efficiently
  • Enter custom order information into Salesforce.com and SAP tools efficiently and accurately
  • Coordinate/communicate customer information across multiple internal departments Operations, Implementation, Technical Support, Finance & Marketing
  • Keep the customer directly updated on the status of their order
  • Assist customers with pricing, quoting, and recommendations for replacement parts
  • Assist customers with processing returns, warranty exchanges, asset transfers, licensing requests, and damaged unit claims
  • Maintain customer data and interaction
  • Ability to perform overflow tasks from other team members as needed to ensure all work items are completed in accordance with service level agreements
  • Additional responsibilities supporting the Sales and Operations teams and customer base as business requiresDesired Skills & Experience:
    • Hands-on experience with SAP, Salesforce.com, and Outlook/MS Office strongly desired, however, will consider similar ERP & CRM related experience.
    • Strong written and verbal communication skills
    • Highly organized and able to management multiple tasks at a brisk pace
    • Ability to work well in a team environment
    • Strong desire to please customers and achieve positive outcomes
    • Product Configuration knowledge strong plus
    • Knowledge of purchase order processing and invoicing processing a plus
    • Associates Degree or Bachelors Degree a plusStanley Black & Decker offers its employees a competitive salary and a comprehensive benefits plan that includes medical, dental, life, disability, 401k, retirement savings, vacation, paid holidays, and more! Only those candidates who are currently eligible to work in the US will be considered for the opportunity. Stanley Black & Decker is proud to be an Equal Opportunity Employer.Requisition Number:69338BRFunction:Customer Service City:MariettaEEO Statement:All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veterans status or any other protected characteristic.Featured Category on SBD Careers:Operations (Manufacturing, Supply Chain, Procurement)

Keywords: Stanley Acess Technologies, Marietta , Order Entry Clerk, Other , Marietta, Georgia

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