Sales Support Engineer
Company: Redhill Search
Location: Alpharetta
Posted on: April 1, 2026
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Job Description:
The Sales Support Engineer provides day to day sales support
activities and technical support to current and potential customers
throughout North America. Main tasks: Work closely with the sales
team to demonstrate products effectively during the sales process
and support trials, installation and post-sales activities (onsite
and remotely) Create product presentations and training materials
Conduct webinar to educate resellers and end customer about product
offerings Attend trade show as exhibitor and demonstrate product to
attendees Provide technical support for NA region via email and by
phone Perform product testing and evaluation during pre-release
cycle Troubleshooting of field problems and reporting finding to
management Data collection of support activities by using our
database and generating a FAQ database Escalation and tracking of
field problems to 3 rd level and R&D Department as needed Setup
and hold technical training for our reseller network Requirements:
Bachelor’s degree or equivalent work experience 4-5 years related
professional experience Excellent communication skills with an
ability to explain technical solutions to non-technical users
Strong administrative skills demonstrated by an ability to juggle
multiple projects Good IT-knowledge of Windows Client OS (Windows 8
– Windows 10) Windows Server (2003-2016) Network technology MAC OS
Virtualization technology (e.g. WTS/RDS, VMWare, Citrix)
Application knowledge in mobile devices (iPhone, Blackberry,
Android) Structured and independent approach of work Highly
customer oriented Strong problem-solving skills Willingness to
travel (10-30%) High energy level, sense of urgency, decisiveness
and ability to work well under pressure Proven record as a team
player Professional of unquestionable integrity, credibility and
character
Keywords: Redhill Search, Marietta , Sales Support Engineer, IT / Software / Systems , Alpharetta, Georgia
