Returns Specialist
Company: Surya Carpet
Location: White
Posted on: January 1, 2026
|
|
|
Job Description:
This position is located in our Surya warehouse and is
responsible for performing multiple tasks associated with the
return and credit of Surya products as well as processing freight
claims. The Returns Specialist reports directly to the Returns
Supervisor and works with multiple Surya departments, such as
Shipping, Receiving, Customer Care and Accounting. Job
Responsibilities: 1. Review all returns labels after they are
received in the returns department. 2. Credit and note each
authorized and unauthorized return with the correct information.
All returns must be processed and credited to the customer within
24-48 hours after receipt. 3. Contact the customers when there are
concerns regarding any returns including items received that are
non-Surya products. 4. Scan and then email supporting documents for
non-Surya items to customers. 5. Create the End of Day Report which
includes: processed returns, defectives, damages, pending returns,
of Fed Ex, UPS, USPS, and LTL returns. This report is created daily
and emailed. 6. Use the Authorized Returns Report and Generate
Transactions applications within MAS to create the Batch Report
each day for Surya and Artistic Weaver returns. 7. Process returns
requests from customers as needed. 8. Process freight claims as
needed. 9. Provide additional support as requested by Supervisor.
PIfd4864e96bdb-37456-38108426
Keywords: Surya Carpet, Marietta , Returns Specialist, IT / Software / Systems , White, Georgia
