Transplant Technical Support Manager
Company: KA Recruiting
Location: Marietta
Posted on: June 20, 2022
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Job Description:
(Only QUALIFIED Healthcare Professionals accepted) Laboratory
Management/Supervisor - Full-time Technical Support Manager needed
at a top facility in Georgia!
Currently seeking a Transport Technical Support Laboratory
Professional for a management position. If you enjoy the fast pace
of call center operations and want to be responsible for managing
and improving technical support procedures, then we want to hear
from you.
As Transplant Technical Support Manager, you will supervise the
Technical Support Transplant team, ensuring the call center
operates while keeping with best practices and customer calls are
addressed in a timely fashion. Additionally, you will manage a
field-based staff of Technical Specialists responsible for
assisting and training customers in our Transplant product
line.
Your duties in this management role will include:
- Developing and maintaining performance measures to ensure a high
level of efficiency and employee performance
- Setting department policies necessary to meet business needs
- Maintaining compliance with internal and external quality
standards and regulatory requirements
- Setting a standard of exceeding customer expectations and
providing consistent stellar customer service
- Implementing call center best practices
- Ensuring timely resolution of corrective actions for regulatory
or department audit findings
- Ensuring adequate staffing
- Recognizing and correcting personnel performance problems and
implementing tracking performance improvement plans
- Drafting and approving department standard operating
procedures
- Serving on cross functional teams to represent the Technical
Support department
- Mentoring staff on critical, technical, and customer issue
escalations
- Escalating issues to the department head as appropriate
- Managing a staff of field-based Technical Specialists that
provide on-site demos, product training, sales support and product
implementation on a global basis
As a Manager, you must have strong customer service and management
skills to help set the vision for the Technical Support team. Our
ideal candidate has an approachable style and positive attitude
that will foster a sense of teamwork among staff. Other
qualifications include:
* Bachelors Degree in Biology, Microbiology, or related field
* Masters Degree, preferred
* Related job experience or training in customer support management
and-or technical support in a highly regulated FDA environment
* 1 to 2 years current leadership and-or management experience
* Transplant laboratory, Next Generation Sequencing, or medical
device experience, REQUIRED
Offering competitive compensation and complete benefits!
For more information, please submit your resume for me to
review!
Keywords: KA Recruiting, Marietta , Transplant Technical Support Manager, IT / Software / Systems , Marietta, Georgia
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here to apply!
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