Technical Service Representative
Company: Customer Engineering Services (CES) -cesservice
Location: Marietta
Posted on: May 15, 2022
Job Description:
Job DescriptionJoin Our Team Today!!For a limited time, we are
offering $1000 sign on bonuses!Customer Engineering Services, LLC
(CES) is a provider of Technical Services. We provide product
installation, preventative maintenance, on-site repairs, and
helpdesk services for clients with inventory throughout the U.S. We
currently have a career opportunity for a Technical Service
Representative in the Marietta, GA market. The Technical Service
Representative provides on-site technical skills in installation,
emergency repair, preventative maintenance and onsite training of
operation on assigned printer equipment throughout a geographical
territory. You'll be responsible for your own territory, assigned a
company vehicle, and can leave directly from your home to start
your day Benefits and Perks:
- Competitive Salary
- Company paid vehicle provided
- Comprehensive insurance offerings including Health, Dental and
Vision; 401(k) matching program
- Company Provided Tool Kit, Cell Phone and Laptop
- Company Credit Card
- Paid ST/LT disability
- Paid Life Insurance Policy
- PTO
- Early Payday Options You will have the opportunity to join a
team of service representatives who provide best in class levels of
customer service. As a CES Technician, you'll be an important part
of what works which includes:
- Monitoring critical accounts and actively participating in
support activities to accomplish quick and effective problem
resolution
- Installing and removing equipment
- Technical and Mechanical Troubleshooting
- Installing required modifications and engineering changes to
ensure that the equipment is within specifications and to increase
customer productivity
- Working closely with and developing strong business
relationships with the customer and client personnel
- Conducting informal operator training as needed to improve
machine performance
- Completing all required reporting procedures related to the
maintenance and repair of the equipment
- Maintaining strong communication channels with scheduling team,
parts team and phone support team to ensuring complete customer
happiness relative to service delivery and machine performance
- Using good business judgment in your daily operations to
minimize operational expenses
- Meeting established deadlines and reporting requirements
associated with time reporting, expense reporting, call reporting,
parts usage/inventory reporting, company car, credit card payments
and other areas as requiredRequirementsCOVID-19
Vaccination:Qualified candidates for this position may require
COVID-19 testing, vaccination, or other screenings mandated by the
customer.
- 2+ Years of driving in field experience preferred with 2-year
electro-mechanical experience or trade school equivalent.
- Deep understanding in mechanical operations, computers/software
and hands on break/fix repair
- We require an excellent driving record and willingness to
drive/travel up to 85% of the time within a predetermined
territory
- Experience in diagnosing and repairing equipment failures
- Strong computer repair skills with additional hands on
experience with photo imaging, copier, document printer type
equipment.
- Experienced in operating a Multi-Meter and
electrical/mechanical tools to replace or repair parts
- Able to lift up to 50lbs, stand for long periods of time and
the ability to put body weight on knees.
- Excellent interpersonal skills (both verbal and written)
- Confirmed excellent customer service experience
- May require mixing of photo finishing chemicalsBenefitsCustomer
Engineering Services is an Equal Opportunity Employer. CES does not
discriminate on the basis of race, religion, color, sex, gender
identity, sexual orientation, age, non-disqualifying physical or
mental disability, national origin, veteran status or any other
basis covered by appropriate law.
Keywords: Customer Engineering Services (CES) -cesservice, Marietta , Technical Service Representative, IT / Software / Systems , Marietta, Georgia
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