Southside Clumpies Ice Cream Team Leader (FT)
Company: See Rock City Inc
Location: Chattanooga
Posted on: March 18, 2026
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Job Description:
Description: Job Summary The Clumpies Team Leader is responsible
for leading the daily operations of Clumpies Ice Cream. This role
includes supervising partners, maintaining operational standards,
ensuring compliance with health and safety guidelines, and
assisting with inventory, cash handling, and guest service
excellence. Under the direction of the Clumpies Manager, the
Clumpies Team Leader supports a culture of excellence by coaching
partners, supporting production, and delivering exceptional guest
experiences: Essential Duties & Responsibilities * Deliver
excellent guest service to internal and external customers in
alignment with Rock City Enterprises' mission, culture, and values.
* Model the values of the Culture of Excellence in all guest and
partner interactions. * Maintain ServSafe Certification. * Maintain
high Mystery Shop scores and coach partners to achieve the same. *
Ensure compliance with health codes and safety standards to
maintain a high health score. * Ensure all team members are
properly trained in food safety and preparation. * Increase sales
through guest service, product knowledge, and inventory control. *
Oversee ordering, invoicing, and product transfer controls. *
Monitor cash handling procedures to minimize shrink and loss. *
Address guest complaints professionally and resolve issues
promptly. * Supervise portion control and ensure product quality to
minimize waste. * Review and address cash overages/shortages. *
Complete daily cash logs, make deposits, and maintain attendance
records. * Monitor time and temperature controls consistently. *
Maintain a clean and orderly work environment. * Perform cashier,
food prep, and guest service duties as needed. * Assist in ice
cream production and wholesale order fulfillment, including
invoicing. * Provide daily supervision and direction to partners,
ensuring duties are completed effectively. * Serve as a point of
contact for guest feedback in the absence of the manager, keeping
management informed. * Train new partners in guest service, food
safety, and operational procedures. * Assist with interviews for
new partner candidates as needed. * Lead, coach, and motivate
partners to perform in alignment with company values. * Adhere to
organizational processes and procedures at all times. * Perform
other duties as assigned by management. Requirements:
Qualifications Education & Experience * High school diploma or GED
preferred. * ServSafe Certification required. * Experience leading
a team of 6 preferred. Knowledge & Skills * Strong leadership and
coaching abilities. * Proficiency in MS Office (Word, Excel,
Outlook). * Outgoing, friendly personality with a passion for
providing excellent guest service. * Strong communication skills
with the ability to interact in one-on-one and group settings. *
Ability to perform basic math functions and handle money
accurately. Physical Demands & Work Environment * Regular use of
hands and fingers. * Ability to stand, walk, stoop, kneel, or
crouch frequently. * Ability to lift/move up to 50 pounds. *
Flexible availability including nights, weekends, holidays, and
special events. Compensation details: 19-19.25 Hourly Wage
PI84eb2f185175-29400-39824572
Keywords: See Rock City Inc, Marietta , Southside Clumpies Ice Cream Team Leader (FT), Hospitality & Tourism , Chattanooga, Georgia
