Customer Service Representative

Company: Cool Air Mechanical
Location: Marietta
Posted on: November 23, 2022

Job Description:

Cool Air Mechanical, Atlanta's finest 5-star Heating and Cooling Company, is currently looking for Customer Service Representatives for their Marietta office!Cool Air Mechanical Customer Service Representatives are responsible for incoming customer calls for our residential customers. A Customer Service Representatives will handle account inquiries, complaints, support issues, and help lead to greater customer satisfaction and retention. Additional Compensation and Benefits: --- Affordable Medical, Dental and Vision plans--- 401K with 3% company match--- Short- and Long-Term Disability plans--- Accident & Critical Illness Insurance available--- 20K Life Insurance Policy free--- Additional life insurance available--- 6 Paid Holidays each year--- Paid Time Off Role and responsibilities of a Customer Service Representatives: Managing inbound calls Following various communication scripts when speaking to a caller Customer engagement Identifying customer needs, answering questions, and providing solutions/alternatives to issues Up selling products and services when possible Building sustainable customer relationships Keeping records of all conversations organized Building product knowledge; and Achieving and exceeding established KPI's and performance goals Customer Service Representatives Skills and Qualities: Knowledgeable: Service Titan Software and or HVAC Industry (preferred) Detail-oriented, organized, flexible Computer skills: Must be proficient in Microsoft Office; Excel, PowerPoint and WordCool Air Mechanical is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Job Type: Full-timePay: $18.00 - $20.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Disability insurance Employee discount Health insurance Life insurance Paid time off Vision insuranceSchedule: Monday to Friday Weekend availabilityApplication Question(s): Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations?Experience: Customer service: 1 year (Preferred) Home Services Industry: 1 year (Preferred)License/Certification: Driver's License (Preferred)Work Location: Multiple Locations

Keywords: Cool Air Mechanical, Marietta , Customer Service Representative, Hospitality & Tourism , Marietta, Georgia