Reservationist
Company: First Transit
Location: Marietta
Posted on: May 16, 2022
|
|
Job Description:
Become A Reservationist for First Transit! Become a part of our
First Transit team as a Reservationist. We hire individuals whomake
safety and customer service their top priorities. If you have the
drive, confidence,and determination to succeed, we are looking for
you! At First Transit, we are proud to offer:• Tremendous career
advancement opportunities due to a strong presence across North
America.• Comprehensive benefits packages.• A great work
environment. Reservationist responsibilities include:• Answers all
incoming phone calls promptly and courteously.• Efficiently
receives all ride request information from callers and repeats all
information received to confirm accuracy.• Records type of
service/related information accurately on each ride request.•
Establishes rapport and professional confidence level with
passengers and is sensitive to passengers needs.• Has proficient
knowledge of Scheduling System.• Possesses knowledge of First
Transit and “agency” policies and Procedures.• Efficiency is
demonstrated by average telephone talk time.• Has excellent
knowledge of service area and is proficient in use of street
directory and reverse directory.• Creates manual trip ticket when
system is at capacity and forwards to scheduler/dispatcher•
Suggests alternatives to passengers if system is at capacity at a
particular time.• Maintains organized work environment.• Maintains
the highest standard of excellence for subordinates,
companypersonnel, and all people contacted through personal
appearance and attitude. Reservationist requirements:• Knowledge of
computers• Customer service experience• Phone/Call center
experience• Experience with filing, data processing• Familiar with
service area• Able to make sound judgment decisions• Team-player
attitude We aspire to have a culture where all people are First. We
strive to attract and retain a diverse workforce therefore all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability or veteran status.
First is also committed to providing a drug-free workplace. For
candidates applying to positions in San Francisco or Los Angeles
California, First will consider for employment qualified applicants
with criminal histories consistent with the requirements of the San
Francisco Fair Chance Ordinance or Los Angeles Fair Chance
Ordinance. First is an equal opportunity employer and by doing so
we will sustain and promote an inclusive culture that supports
future growth for all.
Keywords: First Transit, Marietta , Reservationist, Hospitality & Tourism , Marietta, Georgia
Click
here to apply!
|