Holiday Omni (Fulfillment) Lead

Company: Dick's Sporting Goods
Location: Marietta
Posted on: October 15, 2020

Job Description:

DescriptionThis position is responsible for leading and coordinating all omni-channel activities in the store including: Curbside Pick-up, Ship-from-Store (SFS) and Buy Online Pick-up In-Store (BOPIS). Responsibilities also include conducting loss prevention procedures related to omni-channel activities and training associates on omni-channel tasks.
Omni-Channel Lead Tasks:

• Effectively lead associates through the daily SFS pick and pack process according to company standard operating procedures
• Ensure a sufficient quantity of SFS supplies are on hand to meet demand (bags, boxes, packing tape, toner, free return labels, etc.)
• Assist in the completion of incoming BOPIS orders including picking, pack, and staging the orders for customer pickup
• Support the Customer Pickup Process of BOPIS orders by retrieving orders from the stage/holding area in a timely manner
• Complete the BOPIS aged order review on a daily basis including review of orders, changing status in the system and returning product to the sales floor
• Provide feedback to the management team on the omni-channel activities that are occurring in the store
• Complete daily FedEx Box Count Audits according to company Inventory Control and Loss Prevention standards
• Maintain the SFS Box Count and Store Manager Box Audit Binder to company standards
• Assist in the completion of SFS box audits according to company standards
• Train associates on the SFS and BOPIS system and the documented Standard Operating ProceduresQualifications
  Success Profile:Flexible availability - including early morning, nights/overnights, weekend, and holidaysCustomer-service orientedProblem solving and troubleshooting capabilitiesStrong details orientationSuperior organizational abilitiesProcess and Procedure orientedDICK'S Sporting Goods is an Equal Opportunity Employer.

Keywords: Dick's Sporting Goods, Marietta , Holiday Omni (Fulfillment) Lead, Hospitality & Tourism , Marietta, Georgia