Hamilton County Supportive Housing Team Leader

Company: Helen Ross McNabb Center
Location: Chattanooga
Posted on: January 13, 2026

Job Description:

Hamilton County Supportive Housing Team Leader Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work…make the decision to work where you are valued! Join the McNabb Center Team as the Hamilton County Supportive Housing Team Leader today! The Hamilton County Supportive Housing Team Leader Duties: 1. Daily Activities - Sign-in to Datis and enter the time that you started working - Check Email, check previous days' daily progress notes-ensure accuracy, detail and completion - Complete PM Daily Census Notes - Walk the facility, Inside/outside, check each room (Ensure all mattress encasements are present and secured) - Check freezers/refrigerators, food storage areas for organization needed and assign to staff to complete task. - Update menu - Check in with staff on 15- hour Psychosocial education groups and chore activity (Make sure client scheduled for deep clean stays home for the day) - Facilitate shift change report (Make sure your staff are reading pass-down emails) - Discuss your findings from your morning walk with 1st and 2nd shift - Participate with staff in food preparation/cleaning/documentation/client interaction to ensure quality and consistency - Update client appointment calendar - Screen PRN candidates on your assigned day - Make sure you enter the time you stopped working at end of day 2. Weekly - Conduct and document weekly supervision with full-time staff/ schedule PRN staff for supervision as needed. - Check CSR spreadsheet and update - Create shopping list and pick up order(s) - Place food bank order and pick up - Report facilities issues to Property Manager - Turn in expense requests/update Sun Trust P-card site - Update Treatment plans every 3 months (90 days) - Ensure staff are adding documents to black medical records bag - Ensure 3rd shift staff are replacing each client's 15 hour psychosocial for the week on Sundays. 3. Monthly - Monthly Fire Drill - Vehicle inspection - Update and submit CSRs - Staff Schedules complete for the following month by the 15th of each month. - Menu/group-activity schedule due by the 25th - Print and post paperwork by the end of the month - EAP drills every quarter JOB PURPOSE/SUMMARY Summary of role of team: Ensure the implementation of daily activities for clients in the supportive housing program. This includes activities designed to encourage client involvement in daily living skills, building upon the clients' individual strengths with an emphasis on recovery-based concepts, and ensure activities, both on-site and off-site are community based. Summary of position: - This position will ensure the implementation of daily activities for clients in the supportive housing program. This includes activities designed to encourage client involvement in daily living skills, building upon the clients' individual strengths with an emphasis on recovery-based concepts, and ensure activities, both on-site and off-site are community based. - Is responsible for the direct supervision of the Mental Health Technicians and client's care, which requires a high level of interpersonal and supervisory skills, knowledge of recovery as it applies to the mental health setting and a high level of organization. - Must be able to work flexible hours to meet the needs of the program, especially in regard to 24/7 programming, which entails a minimum of 40 hours a week, including a minimum of 1 week per month of 24 hour on-call, and on-site coverage during holidays with compensation of 9 additional holiday days per year. - This individual will also be responsible for acting as a liaison with community agencies and families to advocate for the rights and preferences of clients and to facilitate the treatment process, provide advocacy, linkage, and referral services, provide mental health assessments and evaluations, facilitate groups, complete all documentation in a timely manner, participate in treatment team meetings with client's prescriber, participate in other related meetings as needed or as requested by clients and/or families, interface professionally with other agencies involved in the ecology of the family, provide therapeutic support and crisis intervention, uphold center policy and procedures, CARF standards, licensure requirements, MCO requirements, have knowledge/education in RE-ED philosophy and perform other duties as assigned. TYPICAL WORKING CONDITIONS/ENVIRONMENT In a group home or other residential facility JOB DUTIES/RESPONSIBILITIES This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. 1. Productivity - Takes a lead role in hiring and retaining staff-maintains appropriate level of staffing - Fills staff vacancies within 2 weeks of previous employee's termination - Trains staff regarding program P&P - Submits all concurrent reviews after Services Coordinator reviews each month - Maintains regular office hours with variances approved by Housing Coordinator - Assists in filling bed vacancies as required to ensure housing census goals - Completes client's treatment plans/crisis plans; due every 3 months 100% of the time - Ensures each supervised housing tech completes notes at the end of each shift - Reviews all daily housing shift notes and MAR and any other Mental Health Tech documentation for accuracy and completeness ensuring all funder and CARF guidelines are met - Will complete weekly note after the review of all mental health tech and housing documentation for the week - Ensures each supervised housing tech attends quarterly meetings - Ensures each Mental Health Tech completes required CARF training modules (Relias) - Provides direct supervision weekly to Mental Health Tech and assists with personnel issues including approval of time off requests, timesheets and corrective action when warranted - As needed, covers shifts to ensure staffing ratio of up to 12:1 2. Case Manager - Serve as advocate/liaison for supportive housing clients to secure services and reduce barriers to those services. - Comply with all clinical record-keeping responsibilities including, but not limited to: monthly and semi-annual productivity reports, group sign in sheets. - Maintain records of referrals and resources provided in Athena - Attends and is timely to weekly Team meetings - Attends supervision with supervisor on a weekly basis without tardiness - Returns all texts/calls within 30 minutes of receiving the text/call. - When on call during after hour's staff returns all frontline staff texts/calls within 30 minutes of receiving the text/call in response to the need of the front line staff member. - Responds to all flags, emails and voicemails within 2 business days - Maintains regular office hours with variances approved by Supervisor 3. Reporting - Verifies and completes daily the PM Daily Census (Heads on beds) - Submits monthly menu to Housing Services Coordinator by the 25th of each month - Ensures supervision logs are submitted to HR monthly - Submits a monthly staffing schedule to services coordinator by the 25th of each month - Maintains accurate spending records by ensuring receipts are uploaded and coded in SunTrust within 3 days of purchase and ensures all are coded by the end of each week - Meets Program Clinical Needs - Works in a multi-disciplinary team to meet the needs of the population and oversees house standards - Handles client inquiries and addresses issues as appropriate - Assists with and obtains mileage forms as necessary - Responds to all flags, emails, and voicemails within 2 business days - Completes and ensures all chart documentation within 2 business days - Provides coverage as needed to meet standards of program - Ensures clients are taken to Social Security office with their lease within 5 days of admission into housing to change their address and take care of any concerns in regards to their income - Ensures clients are scheduled for an initial mental health intake within 7 business days of admission into housing - Ensures clients are scheduled for a medical/health physical within 30 days of admission into housing, or ensures a physical was done 90 days prior to admission into housing and obtains documents for medical record - Applies for food stamps for the client within 7 days of admission into housing - Provides an accurate monthly coordinated schedule of activities by the 25th of each month - Provides frontline staff with needed resources for daily Psycho-educational groups that coincide with the client's treatment plans - Ensures the 15-hour Psychosocial Training Record is updated every 3 months in conjunction with treatment plans, this includes highlighting each area of training that correlates with each new treatment plan - Ensures that the pass-down log is being utilized and reviewed, confirmed by the signature of each staff member from each shift - Ensures all Patient health information is sent to medical records on a daily basis and that medical records are requested each time a client is seen by a provider in the community, unless paperwork is sent with the client - Update and maintain the medications coming in and out of the house by updating and ensuring that the MAR is accurate and reflects the client's current medications prescribed 4. Promotes and Maintains Positive Teamwork - Organizes and develops team cohesion during weekly meetings with other housing Team Leaders and Services Coordinator - Meets with staff in supervision on a consistent basis (once a week) to address and identify any concerns - Communicates with PRN staff when needed and is made available once a week to support staff and assist with any concerns or needs staff may have - Demonstrates consideration and concern for fellow workers and promotes harmonious relationships and attitudes 5. Networking - Maintains positive relationships with internal departments to meet program needs and maximize growth - Develops a positive working relationship with outside agencies to meet program needs - Gives and receives appropriate feedback - Communicates directly and approaches conflict with a problem-solving approach COMPENSATION: Starting salary for this position is approximately $17.40/hour - $19.85/hour based on relevant experience and education. Schedule: Must be able to work flexible hours to meet the needs of the program, especially in regard to 24/7 programming, which entails a minimum of 40 hours a week, including a minimum of 1 week per month of 24 hour on-call, and on-site coverage during holidays with compensation of 9 additional holiday days per year. Travel: - Maintaining a dependable vehicle and certified driver status is a condition of employment. Certified driver status includes having a valid driver license with F endorsement, valid car insurance, and 3 years of acceptable driving history. - Must be capable of driving your personal vehicle to transport clients as necessary. Driving the Center van to transport clients is expected of staff in this position and requires the individual to be eligible for coverage under HRMC insurance policy. Must be capable of driving your personal vehicle to transport clients and/or conduct Center business as needed. Equipment/Technical Competency: - Proficiency utilizing computers, cell phone, text messaging, and email are all required for this role. - Must have the ability to document in the Electronic medical record using correct grammar, punctuation, and spelling. Equipment/Technology: - This position does require use of computer, Microsoft office, Excel, virtual meetings, outside agency portals, cell phone, text messaging, and email capabilities. QUALIFICATIONS - Hamilton County Supportive Housing Team Leader Experience / Knowledge: Minimum of two years of related work experience Education / License: High School Diploma and 10 years' experience in direct care or a Bachelor's Degree in health related field of counseling, psychology, social work, sociology or a behavioral science field with course work or experience in the area of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and intellectual and developmental disabilities. 2 years of supervisory experience preferred. Physical/Emotional/Social - Skills/Abilities: - Possible exposure to biological hazards. - Hearing of normal and soft tones. Close eye work. Lifting up to 50 lbs. Pushing/pulling up to 150 lbs. Frequent sitting, standing, walking, bending, stooping, and reaching. - Must pass a drug screen and background check. - Required to be certified in, and effectively implement, verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to, grasping, holding another person, getting down on knees, running, and walking. Must be capable of assisting in utilizing non-violent methods of crisis intervention including therapeutic holding. Physical de-escalation techniques will only be implemented at Helen Ross McNabb Center facilities, and not in community settings. - Maintaining a dependable vehicle and certified driver status is a condition of employment. Certified driver status includes having a valid driver license with F endorsement, valid car insurance, and 3 years of acceptable driving history. Must be capable of driving your personal vehicle to transport clients as necessary. Driving the Center van to transport clients is expected of staff in this position and requires the individual to be eligible for coverage under HRMC insurance policy. Must be capable of driving your personal vehicle to transport clients and/or conduct Center business as needed. - The necessary skills for this position include the ability to exercise sound judgment under pressure, utilize effective decision-making skills, set and demonstrate appropriate boundaries, be an empathetic listener, have flexibility, willingness, and adaptability to working with diverse populations, effectively balance supervisory role with direct care, communicate effectively and possess good time management and organizational skills. Location: - Hamilton County, Tennessee - NHSC Approved Site Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. Compensation details: 19.85-19.85 Hourly Wage PI80a462ff1b60-37156-38290013

Keywords: Helen Ross McNabb Center, Marietta , Hamilton County Supportive Housing Team Leader, Healthcare , Chattanooga, Georgia