Customer Support Specialist - Medical Technologist
Company: KA Recruiting
Posted on: January 7, 2022
(Only QUALIFIED Healthcare Professionals accepted) Medical
Technologist - Blood Bank - Full-time Technical Support Specialist
II needed at a top facility in Georgia!
Currently seeking a Medical Technologist for a customer support
position. The Technical Support Specialist II performs a variety of
tasks associated with the support of customers and field
representatives technical needs in the United States and Latin
America. This is a great career opportunity for a Medical
Technologist with blood bank laboratory experience.
Responsibilities: As a Technical Support Specialist, you will be
responsible for a variety of tasks such as phone support, customer
and staff training, instrument-reagent support, and documentation
of customer contacts.
Additional responsibilities include:
- Assisting customers by telephone with resolutions to problems or
inquires related to products or instrumentation
- Conducting in-house testing of instrument hardware, software or
- Managing calls appropriately with regards to timelines, customer
follow up, etc. to prevent escalation of issues
- Interacting with other staff or departments, when necessary, for
information to assist in investigation and resolution of issues
- Documenting, according to pertinent GEN and department SOPs, all
interactions with clients and supporting information gathered in
the resolution of issues
- Assisting with training of new department employees
- Developing and maintaining a high level of product and instrument
Qualifications: The ideal candidate will be an ASCP certified
Medical Technologist with Blood Bank specific experience. We are
looking for an individual with strong communication skills and
excellent problem solving abilities.
Specific qualifications include:
* Associates or Bachelor's Degree, preferably in Medical
Technology, Biology or Microbiology
* Blood bank laboratory experience- required
Offering competitive compensation and complete benefits!
For more information, please submit your resume for me to
Keywords: KA Recruiting, Marietta , Customer Support Specialist - Medical Technologist, Healthcare , Marietta, Georgia
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