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Patient Outreach Services Specialist- Lab Outreach

Company: WellStar Health System
Location: Marietta
Posted on: January 7, 2022

Job Description:

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Responsibilities The Patient Outreach Services Specialist performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations. Duties included, but not limited to, WellStar EPIC system patient registration; WellStar EPIC system Insurance and ICD-10 data entry; WellStar EPIC system laboratory test order entry; Quest Laboratory and Lab Corp systems patient registration; Quest Laboratory and Lab Corp systems Insurance and ICD-10 data entry; Quest Laboratory and Lab Corp systems test order entry; resolving all Customer Service problems and issues at assigned IOP and PSC location; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment; and other duties as assigned. Job Requirements: Required Minimum EducationHigh School Diploma or GEDPhlebotomy certification preferred, but not requiredBLS certificate requiredRequired Minimum ExperienceAt least 1 year of previous computer skills required and/or completed WellStar Lab Outreach externshipAt least 1 year of Customer Service experience required and/or completed WellStar Lab Outreach externshipAt least 1 year of previous phlebotomy and specimen processing experience required and/or completed WellStar Lab Outreach externship Required Minimum SkillsRequires excellent Customer Service skills; must be able to demonstrate use of correct grammatical English; requires efficient and accurate computer skillsMust be able to work and maintain professional demeanor under stressful conditionsRequires efficient multi-tasking and organizational skills; must be able to gracefully maintain composure in difficult situations

Keywords: WellStar Health System, Marietta , Patient Outreach Services Specialist- Lab Outreach, Healthcare , Marietta, Georgia

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