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Guest Relations Representative East Cobb Health Park

Company: Wellstar Health System
Location: Marietta
Posted on: September 3, 2020

Job Description:

Overview At WellStar, we all share common goals. That s what makes us so successful and such an integral part of our communities. We want the same things, fo our organization, for our patients, and for our colleagues. As the most integrated healthcare provider in Georgia, this means we pride ourselves on investing in the communities that we serve. We continue to provide innovative care models, focused on improving quality and access to healthcare. Responsibilities The Guest Relations Representative will act in the capacity of facility liaison and guest concierge, ensuring patients, families, and visitors have a World Class guest experience at a WellStar Health Park. The Guest Relations Representative'sprimary responsibilities include: customer service, service recovery, mobility assistance for patients and visitors in need of wheelchairs, building navigation assistance, educating patients and guests about services offered in the Health Park, stocking guest nourishment stations, comfort rounding with patients in waiting areas, organizing reading materials in public areas, partnering with Engineering and EVS to maintain a pristine environment for visitors, researching information for guests, answering Health Park phones, and assisting with room set up as needed. The Guest Relations Representative may be assigned a specific floor or set of suites and will engage with guests as they enter and exit the assigned location. The Guest Relations Representative will round on the assigned areas and will strive to create a good rapport with other managers and other Health Park tenants. The Guest Relations Representativewill serve as a brand ambassador for WellStar Health Park, will strive to project the WellStar mission, vision and credo to optimize the guest experience, and will aim to regularly exceed patient expectations. Every guest interaction should demonstrate that we are glad the guest chose the WellStar Health Park for his or her health services. When service recovery is required, the Guest Relations Representative will work with the Guest Relations Coordinator, medical practice management, and Health Park Administration to fully recover the patient. The Guest Relations Representative will help investigate concerns and will report required follow-up information to the appropriate parties. The Guest Relations Representative will support the Guest Relations Coordinator, medical practice management, and Health Park Administration with administrative duties as assigned, including tracking patient volumes, monitoring Press-Ganey scores, and coordinating conference room schedules. The Guest Relations Representative will assist with special events and tours as needed. Qualifications Required_Minimum_Education_ * High School Diploma or equivalent * Associates Degree preferred Required_Minimum_Experience * 1-3 years of guest services related experience, preferably in the healthcare or hospitality industry Required_Minimum_Skills * Excellent interpersonal, communication, computer, organizational/time management, decision making/problem solving, analytical, change management skills * Must demonstrate knowledge of fiscal responsibility and a positive, professional attitude * Bilingual skills preferred * Training in crisis intervention preferred Show moreShow less

Keywords: Wellstar Health System, Marietta , Guest Relations Representative East Cobb Health Park, Healthcare , Marietta, Georgia

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