VP of Implementation
Company: Direct Recruiters Inc.
Location: Atlanta
Posted on: April 30, 2024
Job Description:
Client Summary:
- Leading technology platform for home and community-based
care
- Originated from a vision to develop a comprehensive homecare
solution
- Aimed at supporting aging individuals and those with
disabilities to thrive at home
- Employs over 700 team members worldwide
- Passionate about revolutionizing healthcare by creating a
connected homecare ecosystem
- Connects patients, personal care providers, managed care
organizations, and states
Position Responsibilities:
- Successfully lead all provider implementation activities for
the SMB, Mid-Market, and Enterprise customer segment.
- Develop, own, and oversee the provider implementation strategy,
project management, and playbook to deliver value to providers
through expedited onboarding timelines, increased customer adoption
and proficiency, and reduced post sale churn.
- Partner with the Interoperability, Customer Education &
Training, Customer Success, and Technical Customer Care groups to
align on implementation best practices and set a standard for how
this comapny implements new provider customers.
- Manage all implementation KPI's and report monthly on
performance to executives and key stakeholders.
- Lead, coach, mentor, and optimize core teams around each
provider market segment.
- P&L ownership and management
- Other responsibilities as communicated, align with typical
leadership responsibilities (i.e. owning and managing daily
standups, weekly and monthly meetings, and 1:1's, etc..).
Experience & Skills:Required Experience and Qualifications:
- 15+ years of experience in SaaS implementation, with 10+ years
of experience in a senior leadership role.
- Deep understanding of implementation and project management
standards and best practices.
- Knowledge of the 21st Century CURES Act and corresponding EVV
requirements, Medicaid revenue cycle, and Medicaid billing
rules.
- An engaging leader with an executive presence who sets and
maintains high standards, leads by example, and holds themselves
and their staff accountable in over-achieving KPI's and providing
an exceptional customer experience.
- Strong project management acumen with the ability to drive
operational excellence through partnership with cross-functional
teams.
- Strong customer-facing presence with the ability to interact
with customers, vendors, and 3rd parties.
- Demonstrated experience in building scalable and repeatable
processes in a system of record SaaS implementation
organization.
- Track record of hiring, training, coaching, mentoring, and
retaining high performing staff.
- Exceptional communication skills, both written and oral
Preferred Experience and Qualifications:
- 5+ years of experience in system of record SaaS software
implementation, with provider healthcare experience strongly
preferred.
Compensation $200k, Health insurance, 401K, maternity leave,
vacation, paid holidays
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Keywords: Direct Recruiters Inc., Marietta , VP of Implementation, Executive , Atlanta, Georgia
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