Director of Sales
Company: Hyatt Regency Suites Atlanta
Location: Marietta
Posted on: June 25, 2022
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Job Description:
Job Purpose
The purpose of the Director of Sales is to assure the overall
success of the hotel by meeting or exceeding the company's
expectations for top line revenue, efficiently managing sales and
marketing expenses, train and develop sales team members, and
actively participate in company events and programs. Additional
responsibilities include developing and implementing continuous
improvements of process and performance in full support of company
programs and expectations.
Supervisory Responsibilities
Directly or indirectly supervises associates and/or supervisors.
Carries out supervisory responsibilities in accordance with the
organization's policies, procedures and applicable laws.
Responsibilities include but are not limited to: interviewing,
hiring, and training associates; planning, assigning, and directing
work; appraising performance; rewarding and disciplining
associates; addressing complaints and resolving problems.
Major Responsibilities
-Ensures that each Guest receives outstanding Guest Service by
providing a Guest friendly environment which includes greeting and
acknowledging every Guest, maintaining outstanding standards, solid
product knowledge and all other components of Guest Service.
-Empowered to guarantee total guest satisfaction, display
hospitality and professionalism to our guests at all times, take
pride in representing AURO Hotels professionally with our guests
and assuring that all transactions with guests are handled in a
legal and ethical manner.
-Understands and apply all property safety and security procedures
to maintain a secure and safe environment for associates and guests
at all times. In the event of an accident or emergency, gets
medical attention if necessary and contacts the GM or Human
Resources immediately.
-Maintains a favorable working relationship with all company
associates to foster and promote a positive working
environment.
Essential Job Functions
-Expectation to dedicate significant portion of time to
participation and training of all aspects of direct solicitation
sales in support of the company's (CCE) Customer Contact
Expectation program.
-Be a lead generator to property to support the sales process and
development of new business opportunities.
-Assist hotel in meeting or exceeding assigned revenue goals,
primarily, but not limited to: Rooms, F&B, Meeting Room Rental,
Incremental and RevPAR Index.
-Represent AURO Hotels at all times, in a hospitable and
professional manner, to our clients/guests and business
partners.
-Assure that all actions and transactions are handled in a legal,
ethical manner.
-Monitor, measure and provide direction on all sales and marketing
standards and expectations related to property and associate
performance.
-Provide ongoing property updates, both verbally and written, to
the Vice President of Sales and Marketing as directed on an ongoing
basis.
-Works directly with AURO Integrated Services to ensure that all
company and brand standards and programs are being properly
utilized.
-Work efficiently and effectively with all AURO hotels to operate
as a team, ensures positive communication and support between
sister properties.
-Empowered to guarantee total guest satisfaction, display
hospitality and professionalism to our guests at all times, take
pride in representing AURO Hotels professionally with our guests
and assuring that all transactions with guests are handled in a
legal and ethical manner.
-Understand and apply all hotel safety and security procedures to
maintain a secure and safe environment for employees and guests at
all times. In the event of an accident, get medical attention if
necessary and contact GM or MOD. Responsible for making sure a
Worker's Comp or General Liability claim is filed within
24-hours.
-Assists in the development and monitoring of sales goals for each
hotel in their region, goals must always be fair to AURO Hotels,
the property and the associates.
-Ensures department operates within cost constraints
-Maintains efficient reporting through use of current Monthly Sales
Templates, Customer Contact Expectations, PSR's and Action Plan
follow up. Additional reports may be introduced and existing
reports are subject to change.
-Actively participate in budgeting, forecasting and managing
expenses to achieve company expectations.
-Performs Sales Audits to ensure information accuracy in property
management systems, sales and catering software systems and general
reporting.
-Trains Sales Managers on all key components of direct sales
process to solicit existing and new clients, foster additional
business, repeat bookings, or referrals to other AURO Hotels
-Meets and exceeds customer expectations by ensuring department
provides customer service and teamwork
-Provides Sales Managers with the skills training to provide value
added service to customers with the purpose to enhance
revenues.
-Provide extensive sales support to property General Managers,
recognized by AURO as the property sales leader.
-Maintains proper flow of information within the region and to
Corporate office.
-Participates in yield management meetings in properties, as
necessary
-Leads daily stand up meetings, weekly sales meetings and
participates in all hotel related meetings as directed by
General
-Assist Sales Managers in increasing sales volume and profitability
by developing and executing projects for all market segments as
stated in the hotel business plan
-Develops plans, special sales activities, and promotions, monitors
Return on Investment of all sales and marketing action plans and
promotions.
-Ensures that property has maximized use of all company, brand and
local CVB
-Conducts market analysis to determine client needs, occupancy
potential, rates desired, etc. for hotel.
-Participates in solving problems with other department as required
related to business booked in the hotel including space conflicts,
threatened cancellations, and compromises between customer needs
and hotel facilities
Keywords: Hyatt Regency Suites Atlanta, Marietta , Director of Sales, Executive , Marietta, Georgia
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