IAM Manager, Information Security

Company: Fiserv
Location: Marietta
Posted on: January 15, 2021

Job Description:

Job TitleIAM Manager, Information SecurityJob PurposeWhat does a great Manager of Identity & Access Management do?At Fiserv, our Cybersecurity team plays a pivotal role in creating and implementing solutions to protect our associates, customers and clients from internal and external security threats. In this role, you will create and implement solutions and provide operational support for Fiserv---s Identity and Access Management discipline. You will formalize the role of IAM Manager (Access) and working closely with the IAM Architecture and Engineering teams, you will lead a team of system engineers and analysts to engage with Access Management business and technology stakeholders. This is a leadership and hands-on role, focused specifically supporting for Fiserv---s internal users, clients and customers. You will be thinking outside the box and looking for opportunities to improve our services in the IAM space. You are the kind of person who can:Demonstrate IAM topics as related to both cloud and on-premises enterprise technologyLead the Access Services team to ensure deliverables are met within Service Level Agreements (SLAs)Directs his/her teams to provide operational excellence and support, including engaging other teams to delight our customers.Collaborate with peer managers and IAM Architecture and Engineering teams to maintain an ongoing IAM strategy and create processes that addresses the needs of the business.Maintain a customer centric environment and provide best in class services by affectively managing Incidents, Service Requests, Change and Problem management processes for service areasSupport application integrations issues to Business Unit application towers, working closely with development groups, business liaison teams, operations staff, security groups and server administration groups on all activities related to application integrations and system enhancementsAssume position as the Support Operations Leader Access Management, Onboarding and Access CertificationsPrepare and maintains documentation including SOPs, run books, resiliency plans, incident response materialsMaintain a view of Incident Response activities and develop and maintain process for Root Cause Analysis.Work with your peers, Access service improvement opportunitiesCollaborate with Application owners and communicates scheduled service interruptionsParticipate in the definition of Metrics and Service levelsProvide daily Health Check status on all systemsProvide weekly status of all activities such as of incidents, tickets closed, system outages, etc.Create detail artifacts for system maintenance, configurations, and ad-hoc server patching.Participate in development, testing, implementation and support of all enhancements to the systems, services and technologies used by the Access Services platforms (PING, HYPR, Yubikey)Maintain and fosters key relationships with software vendors and providers, and can hold vendors accountable for response, troubleshooting and solution fixesDisplay operational expertise across IAM topics and ability to guide associates on troubleshooting techniques in both cloud and on-premises enterprise technologyAutomate processes where required and maintain concept of continuous improvements in both support operations and associate---s knowledgeCreate a culture of Can-Do and mentor staff on best practices by directing operational work of associates in NA and APACMotivate and lead team members in a remote/virtual environmentKnowledge, skills and experience requirements:Experience managing a team and implementing IAM solutions as required by FiservFamiliar with IAM related technologies providing Identification, Authentication, Authorization and AccountabilityExperience with Directories, SSO, Federation, MFA, services in support of authentication platformsStrong critical thinking and analytical skills, providing thought leadership and innovation to teamSound planning, organizing and decision-making skillsAssisting BU customer organizations with planning and implementing complex Access Management and Authentication solutionsPrior experience owning the process, execution and implementation of IAM projectsAbility to maintain Information Security policies, standards and SOPs aligned with strategic IAM visionCan manage across multiple competing priorities and time-sensitive initiativesHas strong ability to motivate and lead team members in a remote/virtual environmentBasic Qualifications for Consideration:Bachelor---s Degree or high school diploma/GEDMinimum of five years experience with Identity and Access ManagementMinimum five years--- experience within IT in Information SecurityMinimum three years of People leadershipPreferred Skills, Experience, and Education: Certifications in cybersecurity such as CISSP, CISM, CISA or other certsPreferred experience in Ping and SailpointTravel required: 20% travel to Fiserv cybersecurity core locations after COVID restrictions are liftedWho We Are: This is the Identity and Access Management Department within Fiserv---s Cybersecurity organization, undergoing strategic reshaping of the IAM operating model under a dynamic new leader. IAM functions make up 2 of 5 strategic cybersecurity pillars. You will have an opportunity to influence and provide Fiserv direction to help your peers build a metrics and security controls focused modern IAM engineering and services program.Fiserv welcomes diversity.Fiserv is an equal opportunity employer/Disability/VetThank you for considering employment with Fiserv. Please:Apply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).Fiserv is an Equal Employment Opportunity Employer, and it is the Company---s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.Full time

Keywords: Fiserv, Marietta , IAM Manager, Information Security, Executive , Marietta, Georgia